This hotel has an excellent location and kind staff, gives however an impression of uncleanliness
and seems kind of old and tired.

We stayed here as part of a Rick Steves tour. There were three of us, so we had one double and a single. The double was much nicer than the single I had. The paint was tired, the window opened onto an open shaft, and the AC didn't work at all. The room reeked of cigarette smoke. Of the five hotels we have stayed in during our trip, this was by far the worst. The location, though, was convenient. We were right on the edge of the old town, and minutes from the train station.

Charming hotel. Located in the historic area (Casco Viejo) of Bilbao, near the beautiful pedestrian streets. The hotel is close to tourist attractions and it’s a pleasure to walk down from the hotel and Stroll the area on foot. Rooms are not luxurious but clean and warm and give a good feeling. At first we were offered a room in the loft of the hotel, but the room was stuffy, and with a sky light Window only. We asked to Switch rooms and the kind receptionist gave us a room with a large window overlooking the lovely street (near the Arriaga Theatre). We arrived to Bilbao for the BBK music festival and had a great time in the city-Especially this part.

My husband and I stayed here for vacation, chose the location for closeness to Old Town. We spent $122/night without breakfast.The bathrooms appear to be updated, but the rest of the hotel needs an overhaul. Good thing it wasn't overly hot during the day, the A/C only half worked and seemed to pull in cigarette smoke from the rest of the hotel. If you don't like cigarette smoke, don't stay here as smoke filled all the common areas. Wi-Fi was unreliable and a few times we walked to the main square to use the free internet spots instead. On the upside, loved the pillows and location was great to tour Old Town. Only 10-15 minute walk to Guggenheim, nice walk along the river. Super close to the Renfe and Metro stations which made it easy to make rail connections.