We stayed two nights in November visiting a friend in Zaragoza. Hotel facilities are typical of a 2-star hotel, but the friendliness and service we received out-performed most 5-star establishments. I could not park outside or near the hotel because all spaces were full, and the roadworks in Zaragoza centre (they are extending the tram system) meant we ended up stopping in an underground car park 20 minutes from the hotel to get our bearings and walk to the hotel. The lady owner of the hotel not only walked back to the car park with me to direct me back to their own parking garage, but also insisted on paying my parking fee. Everybody in the hotel, from the girl cleaning the room to the receptionist, was friendly, polite and helpful. Very impressive.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
17 February 2012
Dear Guests: We do love the headline of your review!! From Carmen ( the lady owner that walked you to the hotel) , by the way, she is my mom. To friendly, helpful, kind and always with good sense of humor: Maribel, Javier, Gloria, Saray, Giuseppe, Alberto, Raul ( our reception staff) . To Pilar, the lady that serves you breakfast with a smile. All our hard working and happy cleaning ladies. Laura and Luis at the office. And me who is writing these lines ( Isabel) . We would like to say thank you. We are a team with personality!! Welcome to Hotel Sauce!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC