On the good side, the location is central.

My Lonely Planet guidebook recommended this hotel. That was the one and only time we picked a hotel from that particular guide book.

The staff were unfriendly. I asked if I could have a room with a view of the Plaza and was told "No". No explanation as to why not.

The decoration is black and white. If you have teenagers who are Emos or Goths, they will love this place. If you are anywhere near grown-up, you will perceive it for what it is: - a tatty hotel that has been painted with the hostel crowd in mind.

Lots of things in the room were broken, scratched or dented. There appeared to be no fire exits.

The spa in the basement is rubbish. It is a whirlpool bath and a tiny "not very hot" sauna, along with some random pebbles thrown everywhere. It is so dark it feels more like a cannabis den than a spa.

The spa shower with radio in the rooms was to say the least, naff, although I did like the "Rock & Roll Radio" station.

If you are 16, stay here. If you are adult, find a different hot

Location unbeatable. But for this just goes to show how we all have such different perceptions.
Hotel gas been undergoing an almost never ending refit and remodelling. View from
Our spacious room was superb but everything seemed dog eared and dirty - was this post refit or pre refit??? Hard to tell and staff seemed clueless.
Having said that service was very friendly and helpful.
'Petit Spa' is not much and in real need of a big clean and serious maintenance.
Our room was on 3rd floor and above the remodelling was ongoing all day and night it appeared it was an un official party venue with a lot of noise. Front desk apologised but again seemed suspiciously "unaware".
So, location great, service friendly but messy, badly maintained and disorganised with signs promising future enhancements that I doubt will ever appear after all these months waiting.... let's face it they have yet to update the name of the hotel over the door!!!
Great for students and back packers... if you're older, wiser and richer then look elsewhere.

This hotel was a pleasant surprise. The location is unbeatable... RIght smack dab in the middle of the plaza. We paid the extra 10 euro for a room overlooking the plaza, it was one of the best hotel views I've seen. The church was literally right out our window. I wouldn't characterize it as loud even, despite this. It was easy to get a good night's sleep.

As others have pointed out, the hotel has been renovated recently... The upper floors are still in progress and I don't think they're even open right now actually. The hotel has a lot of Ikea-like items, so who knows how long it will stay nice.. But our room seemed really new still. The bathroom floor could have probably been cleaned better.

Our room was much larger than expected, spacious almost. It had a full king size bed. A balcony door that opened to the plaza. The shower was cool, but odd. It had a built-in radio, built-in seat to sit on for a massaging sprayer

There were spa facilities downstairs. We didn't get a massage, but their massages were insanely cheap (30euro/hour). The "facilities" include a small steam room, sauna, and hot tub, all free to use if you're staying at the hotel. The hot tub wasn't warm enough but we used it anyway.

If you're parking, call ahead and get the specific information for the parking garage that they validate for. There are two or three entrances to the garages underneath the plaza, they only validate at one of them (which is the closest). Parking was about 15euro/night if I recall. Parking was easy once we knew the correct entrance. Once we got to the plaza we walked past the hotel twice before realizing where it was. The awning for the old hotel's name is still up, only on the windows do they have the new name. Oddly, we went to the tourist office which is 10' from the hotel directly adjacent, and they had no idea where the hotel was.

Wifi in the hotel was free and worked well.

This hotel has been refurbished and renamed since our last visit. The refurbishment, although not quite finished appears to be a success, judging by our well appointed room. However, the branding consultant who came up with the new name should not be in gainful employment. I doubt that there is better located hotel in Zaragoza, as it is situated on fantastic square, overlooking the cathedral.