We booked this hotel and got a good rate for 3 nights over a long weekend. The hotel is located in the AVE train station but was also easily accessable by car. It was a quick 10min bus ride to the centre of the city too on a frequent bus. On arrival the serivice at checkin was quite slow with only one person and a queue of about 7 groups developed. The room we got looked really nice on first impressions however later on we noticed lots of stray hairs all over the place. Not enough to complain but just not clean. After cleaning the next day many of these were cleaned up. On the first night there was heavy rain and there was a very loud dripping noise in the bathroom. We rang reception and were given the reply that it was normal when it rained and that there were no more rooms available. Luckily we were tired and slept through it. The next morning there was no hot water but this was fixed by 10am so thankfully we could take a shower. The rest of the stay was pleasant enought however not once did we get a 'hola' or good evening as we walked in past reception. On checkout the girl merely took our payment and handed the reciept saying 'this is yours' and walked away. It was VERY surprising that there was no thank you or anything like that.
On the whole the hotel facilities are good for the price but service really needs to be worked on!
