We stayed for 4 nights in this hostal at October 2011. Upon check in, be prepare to pay the full amount of your bill even before you can see your room (Don’t worry; they got Huge multilingual notice post all over their reception to remind you.). A room facing the “Patio” (i.e. Dirty dark Alley with all sort of waste water pipes) was assigned to us. The first thing you’ll notice once inside the room is a sign telling you “Smoking is prohibited” (fair enough), but another sign is ALL kind of food/eating is also prohibited (please refer to the photo I posted. Never saw this kind of rule for a hotel in my life, extremely unfriendly). Since air from this window would definitely be full of gems, so we can only rely on the air conditioner to keep the air fresh. After a day out, we return to our room and turn on the air-con. Ten minutes later, I slipped onto the floor when I enter the bathroom, then I noticed water was dripping from the air-con to the tiled floor (Air-con was right above the bathroom door). I complained to the reception immediately, but he seems not so surprised about it and pretend not understand English. Luckily, a woman who also stayed at the hotel was at the reception area. (She helped us to do the translation and suggested us to change the room.) But the old man at the reception just ignored us and finally just gives us a tiny towel to soak the dripping water. Next morning, water dripping worsen and almost like a waterfall. Most other guests have checked out already. We approached the reception again and repeat our complain. Another old man was there, he kept ignoring us. Finally, he came to our room and just pull out the key (the key is used to activate the air-con), saying the solution is stop using the air-con. We asked to change the room (as I noticed most guest have check out already), he just kept ignoring our request and went away from the reception. We can’t wait all day, so we went out for sight seeing and hopefully good new would turn up when we return at night. But as you can expected, at our return at night, nothing was fixed. Water keeps pouring out from the air-con. We know they are not going to fix it nor change the room for us. We went to the reception again; another old couple helps us to translate. The old man refused to change room and starting shouting at us. To avoid argument, we decided to leave. But the old man at reception refused to refund. After an hour of argument, plus the help of the old couple (Very nice couple, thank you). We got our refund back (Only 2 nights refund) and took our luggage to start searching for another hotel at 12 midnight.
Terrible experience at Hostal Jentoft, Staffs are rude and not friendly at all. If you want to ruin your travel mood/plan then go. Otherwise, find another place. Location is not everything. Travel is about joy but not argument. Hope this review can help others when choosing appropriate hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC