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Hotel un Patio en Santa Cruz – reviews, photos

2.0 of 5
C/ Doncellas 15, 41004 Seville, Spain
Hotel amenities
Hotel un Patio en Santa Cruz
Ranked #74 of 168 hotels in Seville
4.0 of 5 stars 167 Reviews
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167 reviews from our community

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Traveller rating
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    66
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Date Rating
Portland, Oregon
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“A different impression”
3 of 5 stars Reviewed 22 October 2011

What the hotel website doesn’t make clear is just how Spartan the rooms are. We had what was labeled a “double room on the patio.” The website describes the double rooms as “big, comfortable, and quiet.” However, here is what we found:
--The double bed is pushed against one wall, so the person in the wall spot doesn’t have a side table (i.e., nowhere to put a glass of water, a book, etc.) and has to crawl either over the other person or to the foot of the bed to get out.
--There is a single simple chair, a narrow shelf at chest height, and a tiny built-in side table for the lucky person who has the outside spot on the bed. (Morning coffee in the lobby is a nice touch, but if you’d like to take it to your room to enjoy, you have limited options for where to put it and where to sit.)
--There is space for a single piece of luggage in the closet; anything else has to go on the floor.
--There is a sliver of a window on the wall facing into the atrium. OK, maybe it’s more than a sliver, but not much. It sure doesn’t let in much natural light or fresh air. The overall feeling is of being inside a small closed white box.
Yes, the hotel is clean, there are interesting contemporary paintings on the walls, wi-fi works well, and the staff is nice. It wasn’t bad, but it wasn’t as represented, and it was a disappointment. The Average rating is given reluctantly; itshould really be taken as an Average-minus.

  • Stayed October 2011, travelled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask hazelfern about Hotel un Patio en Santa Cruz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bertrand García, Director General at Hotel un Patio en Santa Cruz, responded to this review
5 November 2011
Thank you so much for your time and opinion, so useful for other future guests, and for us of course. We are sorry if you could not find what you have expected from a standard room. Most of our guests are happy with this room type when they are looking a good relation between price, quality and location. Next time, please, do not hesitate to try our superior rooms. We are sure you are definitely going to enjoy them the way you expect. We are happy you could also appreciate the cleaning and staff’s attitude as well.

Thank you again for your contribution. Sincerely yours,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
djwoz
Contributor
15 reviews 15 reviews
Reviews in 10 cities Reviews in 10 cities
“Great Location. Good value.”
4 of 5 stars Reviewed 14 October 2011

Great location. Close to all the attractions in Sevilla. Comfortable room. A bit noisy until about midnight due to the outside restaurant/cafe across the street. We enjoyed are stay & would stay here again.

Room Tip: Ask for a back room if you like to go to sleep before midnight.
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  • Stayed September 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask djwoz about Hotel un Patio en Santa Cruz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bertrand García, Director General at Hotel un Patio en Santa Cruz, responded to this review
16 October 2011
It is such a pleasure to have your valuable opinion, that helps us in giving a better service. Thank you for your appreciation about our rooms and location. We are sorry if you found that night our street a little bit noisy. Normally it is a very quiet street, but in that moment, a visit to reception would be enough and our staff would act in an appropriate way.

Once again, thank you for your time. Truly yours,
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London, United Kingdom
1 review
“Great stay and comfort”
5 of 5 stars Reviewed 3 October 2011

My stay at this hotel with my two friends was a very good one. Firstly I was blown away with the location of the hotel which was located near to la Giralda and all tourist stops and restaurants and within a short walk from the Plaza de Toros and Triana. The rooms themselves were well worth the money we spent on them, very clean and tidy, the decoration was very nice too. The Manager was very helpful too and advised us of all the best plaes to go in the day and evening. Me and my friends really enjoyed our stay and will be back again next year. 10/10 rating.

  • Stayed September 2011, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Zach R about Hotel un Patio en Santa Cruz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bertrand García, Director General at Hotel un Patio en Santa Cruz, responded to this review
16 October 2011
Thank you so much in spending your time in such a helpful contribution, for us and for other guests. It is a really satisfaction to see how all our efforts are well appreciated, and it make us work harder every day. Certainly, our location was one of the most important things when this hotel was designed. We are happy you could appreciate our style, searching for a new touch, a little bit out of the traditional Seville’s style, in order to create a nice and harmonic contrast. So, it will be a great pleasure to have you as a guest once again.

Sincerely yours,
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London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Nice hotel but room and bed was disappointing”
3 of 5 stars Reviewed 27 September 2011

It's a sweet hotel in a good location, the staff are very friendly and the roof terrace is lovely (although think they could do with sun loungers). Good bathroom but the room was a bit depressing with a poor mattress and fluorescent lighting. I understand that this is a low budget hotel and that's why we picked it, but I did feel a bit let down by the room itself. Think I've realised I'm a bit of a princess, think I need to up the budget next time!

Room Tip: We paid more for what we thought was a room with a terrace but it just means it's a room on the...
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  • Stayed September 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask daisyroberts about Hotel un Patio en Santa Cruz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bertrand García, Director General at Hotel un Patio en Santa Cruz, responded to this review
16 October 2011
First of all, we have to thank you for your time and valuable opinion, for us in order to improve our service every day, and for the rest of future guests. We are happy you have enjoyed our terrace. About the room, we have to say that our hotel is one of the bests in this area in value for money. Normally we do have good opinions about our mattress’s quality, so we are sorry if you could not see it the same way. Recently, Trip Advisor (tanks also for other guest’s comments) gave us an special quality distinctive.

About the room at terrace, we have to say that is one of the most required rooms and have a very high privacy, as there is only one more room next to it. Anyways we are sure you have really enjoyed our amazing views.

Thank you again for your comment. Truly yours,
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Nova Lima, MG
Senior Contributor
28 reviews 28 reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
“Well-located but insufficient value”
3 of 5 stars Reviewed 14 September 2011
1
person found this review helpful

The hotel is in an old building, in the quaint Santa Cruz (Judería) quarter of Seville, near the Giralda and Alcázar. The comfort of the rooms might classify as average, and the staff is friendly and helpful. Its main drawback is price; it is actually a two-star hotel, but it is more expensive than the four-star hotel I stayed in Madrid. At first, they offered me a room in the ground floor, adjacent the reception, where noise was unbearable. I asked for a change, and moved to a room in the upper terrace. This was a visually pleasant place and reasonably quiet; as a negative point, the curtains are quite light and do not darken the room.

Room Tip: Terrace rooms are better, although more expensive.
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  • Stayed April 2011, travelled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Basileu X about Hotel un Patio en Santa Cruz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bertrand García, Director General at Hotel un Patio en Santa Cruz, responded to this review
25 September 2011
First of all, we have to thank you very much your time in such a useful opinion, in order to improve our service every day.

We are glad you have positively valued our room’s comfort, and our staff’s attitude.
About our prices, is difficult to make a comparison, because other hotel’s situations are unknown. In our case, the area we are located is the most valued, because of its exclusivity, beauty and history. Nevertheless, we are sorry if you perception of quality-price have not been de same from other guests. Your decision of a room change, was very clever, because our staff will always please you in their possibilities, so we are happy if you have enjoyed our special terrace room. About the windows, maybe you could not notice our window’s shutters, they definitely make the room darker.

We would like to see you son in our hotel and hope you will have an even better experience with us. Thank you so much for your time.


Sincerely yours,
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Additional Information about Hotel un Patio en Santa Cruz

C/ Doncellas 15, 41004 Seville, Spain
Price range (per night):* INR4,649 - 8,626

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