I stayed in the hotel in early may with a group of friends. We arrived quite late on a Saturday evening and were greeted by the extremely friendly reception staff. Even in the rain, the beautifully lit open air courtyard looked stunning.
Shortly after arriving we ventured up to the first floor to find our room which was medium sized and tastefully decorated. We decided to overlook the fact that the room smelt of cat urine and assumed it was just a damp smell due to the rain, we hoped this would soon leave when we turned on the air conditioning.
After unpacking, we had a look round the bathroom which had a great shower and excellent water pressure. The bathroom walls had a small amount of damp but it was mostly under the sink and not really an issue. We were travelling with friends and decided to wait for them in the hotel bar. We had a look round the downstairs courtyard area and struggled to find a bar, we asked a member of staff in Spanish if a small seating area was in fact the bar. We received a curt garbled message. We sat down, at which point the same curt lady came over and told us it was closed, even though it was only about 10pm. We left the hotel and went for drinks elsewhere.
The following day we woke up and went down to breakfast. Before we could help ourselves, we had to ask for plates, some orange juice to be put in the machine, and a knife and fork. Every time we asked for something it was like we were disturbing the staff. There was no coffee available so again we had to ask for this. The food was average and I would not recommend it. Up until this point the staff hadn’t really been too rude, they just hadn’t smiled or been in any way helpful or welcoming. I went to get some croissants to go with our coffee and the woman looked at me like she was lost for words, she showed me that the breakfast would cost 16 Euros each. The price was not a surprise, but I would have expected better service when being charged. The lady then said that I should collect anything I wanted as she was clearing breakfast away. We decided collectively as a group not to eat breakfast in the hotel again.
The room in which we stayed was quite quiet, although the hairdryer from next door’s bathroom was quite loud.
Two days later when we checked out, the smell still lingered in our room. The hotel in itself was quite nice. Unfortunately a few members of staff didn’t really make us feel at all welcome.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC