Almost everything that you are not expecting from a 4 stars hotel happened.
We travelled in a party of 4 families that had booked this hotel over the internet.
Upon arrival, the concierge informed one of the families that the room that they have booked, with 3 beds, was no longer available. When asked to solve the problem, he said that the hotel had only available rooms with 2 beds. No spare beds were existing (later in the day, we found 7 spare beds in a storeroom in our floor). According to the concierge, the family choice was to take the 2 beds room, or to find another hotel. That was our problem, not his.
After this nasty incident, my family got a room with an intense smell of cigarette smoke, linens included. The only solution was to spray the room atmosphere with an ambience air spray. Of course that smell stayed in the sheets.
On the following day, when we got in, an entire wall of the bedroom was subjugated with ants. We were moved to another room with almost half the area of the previous. On the morning the bathroom pipes broke loose. We were back to the “ants room”.
If you are traveling to Seville or to the Isla Magica, do allow a safe zone between yourself and Eurostars Isla Caruja. It will ruin your trip.
- Eurostars Isla Cartuja Seville
