Friendly helpful reception. Excellent, good value restaurant. Very well laid out breakfast. Very clean throughout. Parking charges not the cheapest. Overall very high standard.

We found Hotel Zenit on a price comparison website and ended up getting a really good deal. We got much more for our money than what we have paid for our money in other European cities (Rome, Barcelona, etc).

The hotel staff were very friendly and helpful. They directed us to good restaurants and nearby supermarkets. The hotel is an easy walk to the main sights, but far enough away to not be surrounded by tour groups. Only downfall was the wifi reception in rooms and that for a 4 star hotel it should have a pool. Seville is very hot in August!!

We booked this hotel online and figured the location was good, the price was ok, so it was probably all right. We were wrong.

We booked a family room, and they put us in a smoking room that just reaked. When we complained, we were told that there were no other family rooms. Come on! What kind of moron has a smoking "family room?" (I'd note that the "family room" was just a double that they squeezed two more beds into.)

The "fees" for this hotel were also out of control. 19 euros to park your car in a lot so tiny you had to squeeze out the car door. They even charge 2+ euros to use the in-room safe.

To sum up: go elsewhere.

Positives of staying at this hotel:
- Fantastic location in Triana, Seville. Triana is a great, lively area of Seville. If you stay at this hotel, you are literally about 10-15 minutes walk away from the historical centre of Seville. Saying that, there are plenty of hotels in Seville.
The hotel rooms are a very good size.

Negatives of the hotel:
- Reception. Upon arrival at the hotel we were greeted by two members of staff. We asked to check in. One member of staff just stood (a blonde haired lady) there whilst the dark haired man started tapping away on the computer. My partner and I were standing there for about five minutes before the key card was handed over. During this five minutes, nothing was explained to us, despite us asking if everything was ok. They simply said 'yes'.
- Room service. This hotel claims to have a 24 hour room service. This definitely is not the case. We tried to order room service twice during our stay (at around 11pm on both occasions). On both occasions we had to leave our room and go down to reception to ask for our food to be ordered. In fact, on the second occasion, my partner went down to reception to order the food. The receptionist took partner to the kitche entrance and asked another member of staff if it was ok to order the food! The kitchen staff member complained to the receptionist that it was time for him to leave. They then started speaking in Spanish. Anyway, the food did get ordered. 45 minutes after ordering the food, it was delivered by a sweaty staff member to our hotel room. The food was cold and there was cigarette ash on the side of one of the plates... YUM!?! When I went down to receprion to complain (I had to go to reception because, surprise surprise, they weren't answering the phone), they did mot provide an apology.
- Checking out. Upon checking out, we were handed a bill of €36 for a meal we supposedly had at the hotel restaurant. Although my partner and I had eaten at the restaurant (food is good by the way!), we had already paid for our meals and went on a daye that was different to the one shown on the receipt! I advised the the receptionist (who was the same one from when my partner and I checked in) that we paid for our meal in euros and that we went on a different date. He showed me the signature and said "you signed for it". The signature was not mine. I told the receptionist this and he said "Ok, no problem". Again, there was no apology, no explanation as to whether he was going to find out who had the meal, nothing.
This hotel could be fantastic; it's such a shame that the customer-facing staff lack customer service skills. Get the basics right! Also, if you can't offer 24 hour room service, do not advertise it. Something else that could improve it would be to have tea and coffee making facilities in the rooms.
Unfortunately, I would not stay here again as a result of the service. I would definitely come back to Seville though! It is a beautiful city!!