Me and my partner were searching for an hotel where to stay in Sevilla during the local holiday of Feria de Abril (last days of April, firsts of May).
During this period Hotels prices are increasing of 2, 3 times more than usual... but in Internet we found this Hotel Virgen De Los Reyes, with available rooms (everything we tried before was already full) at the pretty cheap total price of €120 for 2 nights (double room).
We immediatly proceeded with an online reservation, on 26 April 2009, formalized through their on-line service TpvBooking... as expected we received a confirmation by email (confirmation code n. 2305), telling that our reservation was confirmed, that we would have pay the total amount of €120 once arrived there in Hotel... and even a cancelation code (n. 124076056549f480f565ebb) in the case we would change idea... wow, what a professional for a so cheap price and in a period when it was really hard to find an avaiable room in all Sevilla!!
Later we checked their review here in TripAdvisor... and we read of a their client who was complaining because this Hotel cheated his group during reservation (once there they had to pay double or something similar!): immediatly we understood why we were so lucky!!
We sent them one email asking more details about our reservation: nothin. We sent another: still nothing.
3 days later we called them by telephone, one woman answered and she already knew about us... and she explained that their web-site it's not updated, and that so the price we should pay was another (could be double, now I don't remember how much exactly, you will read why)... we asked to receive a formal email with the updated price, she promised to send... but we didn't receive her email, we received another: the cancelation of our past reservation (but how, it was not our exclusive to cancel an already confirmed reservation??)
So, we understood too much clear to try again to contact them, we made a reservation with another Hotel (H Santa Barbara in Castilleja de la Cuesta, see review) and we escaped from Virgen de los Reyes...
In brief: they are cheaters! And very uncorrect, they really don't even try to hide them from this evidence! Maybe their Hotel is wonderful, we will never know, but now you know that absolutely you have to be careful with reservation!
