We stayed in this hotel in early October and found the price really reasonable (£200 for four nights mid week).
I must say the hotel is somewhat dated and tatty, however for £50 a night it was fine. I do think we stayed in an older wing of the hotel, which may explain the decor, but to be honest we only used the room for sleeping and showering so we didn't mind :-)
It's got a fantastic pool area and is a short (cheap) bus ride from central Seville.
The surrounding restaurants were very Spanish (i.e. it was hard to read the menu and they seemed to serve a lot of bread and random meats) so not the best for dining, but great for a cool beer!
I would definitely recommend, and stay at this hotel again.

This hotel was a bit intimidating when we first pulled up, but it's unique exterior houses a beautiful hotel with a really nice outdoor pool area. Our room was very modern and full of amenities, and we were satisfied with the on-site restaurants as well. It is in a very convenient area, close to bus lines which will take you directly to the city center. You will be very satisfied with this hotel.

We found the Silken Al-Andalus Palace a convenient base to do some sightseeing in Seville. Bus #34 has a stop on the street behind the hotel. It will take you to Prado de San Sabastian. From there it is an easy walk to the Cathedral and other sights. We stayed at the hotel for 2 nights in September. Hotel parking is 12 euro per night, but there is free parking on the street right in front of the hotel (that was what we did with our rental car with no problem). The overall look of the lobby area was "industrial" with white covered furniture throughout. The rooms were warmer in appearance. Our room 4110 was at the end of a hall on the 4th floor and was clean and the bed comfortable. Wifi was complimentary and we were able to queue our boarding passes to reception for printing.

We had a couple of glasses of sangria at the pool bar - 5.10 euros each. A bit pricey, but at a hotel bar probably not outrageous. The breakfast buffet had lots of variety and was plentiful. The only problem was it was hard to get coffee. The wait staff seemed to spend more time setting up tables for guests not there that providing coffee or tea to guests already there.

Although both check-in and check-out were relatively easy, the area was cramped into a small area between the main entrance lobby and an courtyard-like area set up for a buffet.

We had an early flight and our wake-up call came a half-hour early - better early than late. Overall our experience was good.

We are frequent guests at the Silken Al Andalus Palace having stayed 12 – 15 times as private customers. We have never yet written a review on the hotel but feel compelled to this time following appalling service from the front desk on two separate stays this year. On both occasions we had booked and paid for the hotel in advance via Travel Republic.

On arrival in May this year I had been sick on the plane over from Stansted to Seville (following medication that upset my stomach) and felt very weak on arrival at the hotel. We had been travelling for 8 hours (door to door) so were looking forward to settling for the night. My husband checked us in as I felt too weak to stand at the reception desk. On entering our room we realised we had been given an old and unrennovated room so returned to the front desk to ask for a newer room on the other side of the hotel, where we have stayed on previous occasions. Francisco on the front desk told us there were no other rooms available and showed no willingness to rectify the situation, even though we explained we were repeat guests. Only when he realised we weren’t going to give up, did he managed to reluctantly produce a renovated room! How is it possible that the hotel can be “fully booked” one minute, and then manage to produce a better room following our complaint only 17 minutes later?

We returned to the hotel again in August. This time I had emailed the hotel in advance to request a double renovated room due to being regular guests. On arrival, while checking us in, the female receptionist stopped checking us in and started a conversation with another guest in Spanish, leaving us waiting for a good 5 minutes. Then, without any apology or explanation for ignoring us, she disappeared into the back office leaving us waiting for another 5 minutes. When she finally returned, she brought Francisco with her, who promptly informed us the only rooms available were a twin or a double smoking room – neither of which we had paid for (we'd booked a non-smoking double room). We explained to Francisco that we had already paid for a double non-smoking room and expected to receive the room we had already paid in advance for. He kept shrugging his shoulders with a ‘take it or leave it’ attitude!

I reminded him of our May visit and the problems we had experienced with him before in relation to room allocation, and he took it personally, accusing us of not liking him! He refused to give us the room we had paid for and we were made to feel like we were an annoyance; it was all very embarrassing so we asked for the Manager’s name, who was not on duty that evening. We had to accept a smoking room.

The next I spoke with the front desk manager, Domingo Cerrato. While he was very understanding he never offered us the room we had paid for or any guarantee it wouldn’t happen again if we stayed in future. When we returned to the room later in the day, there was a cheap bottle of wine in the room and some left over cakes from the premium floor.

I wrote to Silken Hotels and Travel Republic (the contract was with Late Rooms) on our return from Seville about our experience. Had it been our first trip there it wouldn't have been such an issue, but when you've stayed at a hotel as many times as we have, you do expect to receive a bit better service. We feel a good quality service should be the norm for all guests anyway, but should definitely be so for loyal repeat ones.

I did receive an apology from the hotel but they also said that the Manager had apparently offered us a superior room which we turned down. Can you imagine this being true? As if anyone in their right mind would say no to a more superior room! This inaccuracy indicates a severe lack of professionalism at the hotel. They also tried to say that they gave us the option to change room the next day which is also incorrect. What prompted me to write this review is that when I wrote a second time to Travel Republic clarifying what the hotel had said, the response from both Late Rooms and the hotel was that they considered the matter closed. So neither Travel Republic nor Late Rooms are interested that their customers are booking and paying in advance for a particular room type (ie smoking/non-smoking, twin/double) and not being allocated what they've paid for on arrival. I find this shocking!

I have to say that other (non-reception) staff at the hotel, particularly in the café and breakfast room, consistently provide excellent service and are very friendly and professional. But there seems to be something seriously wrong with the front desk staff who are generally rude, dismissive and appear to offer better service to Spanish guests. There seems to be no system to recognise loyal guests. The manager was unable to trace how many times we have stayed and we feel concerned about booking again, as we have had no assurances that future check-ins won't involve the same stressful scenario.

Other things we have noticed over the years is that the pool bar has become ridiculously expensive. So much so that most guests bring food and drinks to the pool, purchased from outside the hotel. For what they charge for a very small bottle of coke, you can get buy 6 cans at the local supermarket. It also doesn't open until noon - drinks should really be available from 11am by which time it is very hot during the summer months. The pool bar food is not that great for the prices they are now charging.

Many of the pool parasols are falling to bits and don't work or have holes in them - which are of little use under the blazing Spanish sun! There is also insufficient quantity of them. The gym is useless with very little equipment and the hotel is really showing signs of age both externally and in most of the public areas. Carpets in the corridors are thread-bare in places, and a rat was seen by several guests around the pool bar on our last trip!

On the plus side, the pool area is quite lovely and the Seville centre is easily reachable. Breakfasts are good with lots of choice. However tables at breakfast are left with dirty dishes for a long time and you constantly have to ask for one to be cleaned in order to sit down, but the staff are friendly. The chairs in the café bar and breakfast room are stained and could do with re-upholstering.

We love Seville (have been at least 15 times) and are sure we will return again. Whether we stay at the Al Andalus Palace in future though, we can't say. The thought of having to fight for the room we've booked on every visit is a real turn off. We stayed at the Westin in Valencia and on seeing it was my husband's birthday, we were immediately upgraded to a superior room - that is what I call excellent service! The pool has been the main draw for us at the Al Andalus Palace but should we find an affordable alternative, then we may sadly never return to this hotel.