We had a wonderful time during our stay in Granada; this was aided in great part to the staff at the hotel. First, it was lovely to see one of the same three faces at the front desk (we'll refer to them as woman, younger woman, man; they appeared to keep consistent schedules for we always knew who would be downstairs). Second, we were greeted by an ebullient woman who kindly assigned us to a wonderful room with charming balcony (there was a table and chairs outside at which we could sit). She took our information and told us to feel free to check the room, leave our things, freshen up a bit and come down when we were ready and she would give us a map and answer any questions we might have.
This was perfect. We took the elevator upstairs to the....3rd? 4th? (I can't recall) floor and discovered a room with the aforementioned balcony, a clean bed, at a comfortable temperature (we were provided with a second key which allowed us to keep the air conditioning on low in our absence; as it was late July this was rather useful though we didn't do so often), with a spotless bathroom and relatively spacious shower.
After showering and surveying, we headed downstairs, had our passports returned to us and were given a map and pointed in the direction of the restaurant about which we inquired (walking built up a ferocious appetite). Although we walked to and from nearly every point of interest (included up to Sacramonte a few times), the staff was quite helpful in securing a cab for us on our first morning (we had an 8:30 AM entry time for the Alhambra and wanted to be there early) and on the very early morning of our departure (at 5:00 AM), allowing us to settle our final bill the evening before we left so that we could head directly to the station without any additional fuss.
"Breakfast" was essentially tea/coffee with pre-wrapped breads available; however, this worked fine for us as there was a small refrigerator in our room in which we stored liters of water (purchased at El Corte Inglés nearby), a container of juice, and some fresh fruit and cheese. There is a computer with Internet access available in the lower lobby which seemed never to be used by anyone other than myself and my companion. This was an added convenience as when we travel together we make a point of "disconnecting" and as such do not travel with electronics (however, sometimes one needs to confirm departure times and check bank statements).
Though we're Spanish proficient, I am always a bit shy about cold calling with inquiries. The staff was incredibly helpful in calling a few establishments I had in mind for viewing flamenco to inquire about their hours, performance days, and cover charges, if any (we were targeting less tourist-focused establishments so much of this information could not be found online). Two of the locations could not be reached initially because they are only occupied in the evenings, but the front desk kept our information, followed up, and delivered answers when we returned that night.
Worth noting is that, to my recollection, only one member of the staff is fully English proficient (he's fantastically multilingual), so it may be useful to bear this in mind. The hotel IS out of the way for those who wish to be a stone-throw's away from the Alhambra, but if you are staying in Granada for more than a night, and do intend to see more of the city than the World Heritage Sites, this is a WONDERFUL hotel at which to stay - perfectly situated for walking to and from different points in the city.
Note: Our error was to take up walking from the bus station to the hotel (we had done this upon arrival in each new city; the trouble here was that there wasn't a tourist office in the station, and as such, we walked a great deal more with our bags than needed - nevertheless we meandered our way and found that getting lost a bit made navigating over the next five days much easier). While it ultimately worked for us, I would recommend taking a cab if you're traveling alone or traveling in numbers greater than a pair.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC