When we arrived we were shown 2 rooms and told they were 30 euros so we shifted from the hotel that we were staying in cause it would be cheaper then the 4 star for 50 euros a night. The room smelled and you can hear EVERY sound in the hotel. When someone flushes the toilet, takes a shower, closes the door, walks around, talks in there room. YOU CAN HEAR EVERYTHING. When we went to check out they told us it would be 45 euro but they would give us a 5 euro discount.WHAT DISCOUNT??? They said it would be 30 Euros. The owner said that she never said that then the WHOLE FAMILY CAME INTO THE LOBBY to yell at us. The Momma, the daughter, the man standing in the hallway. All I did was ask and they jumped down my throat. We never would have switched hotels if it would have been for 10 EUROS. Then she tried to come up with a bunch of excuses and pointed to some paper with prices on the wall. WHY DID SHE SHOW US 2 ROOMS AND SAY 3O EUROS, THEN WHEN WE GO TO PAY Say "YES WE HAVE 30 EURO ROOMS BUT NOT YOUR ROOM". If you say 30 euros then give us the 45 euro room HOW SHOULD WE KNOW???! NOT HONEST and TERRIBLE ROOM.I've traveled all over the world and not had a problem like that before. Spend another 10 euros and stay at a 4 star around the corner. HOTEL MACIA Plaza is wonderful and the staff was amazing!
Room Tip: DON'T stay here. Macia Hotel is 10 euros more and the best deal on the block
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
24 August 2011
Dear Madam:
We are sorry that you misunderstand the fees are clearly marked on reception in a large poster. 45 euros per double room with bathroom and 34 euros for double with shared bath per room and night. Even we offered you a discount of 4 euros per room with shared bathroom. We ALWAYS inform of the two rates and show the two types of room, and it seems illogical that you choose the best room for the lowest price so we can also feel that you want to cheat to pay less and is a DISHONEST and TERRIBLE strategy. All prices are clearly posted, so we do not feel responsible for you not understand that a room with more services is more expensive than a simpler one.
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