Doesn't live up to the great photos but it was close to Alhabra and the room was clean and warm. Breakfast exhorbitant price and wi fi didn't work for me.
I couldn't work out why the route from reception to the room was so cold but in the morning I found out that you are led from an enclosed reception through an open coutyard to the rooms .Iit looked impressive in the morning. No bath but shower worked fine. staff were helpfull in storing bags whilst we went walkabout.

We arrived by train before noon and were told we could check in after about one hour. We left our bags and grabbed a bite. When we returned, we found we had been upgraded to a superior room which was quite lovely. The staff was so friendly, and they helped us with our bags to the room (lots of stairs in the hotel, some rooms not serviced by elevator). The breakfast was amazing. They also had free fruit, snacks and juice and tea in the afternoons. We were able to store our luggage the next day, too, since we didn't depart for the airport until mid-afternoon. Very conveniently located to the Plaza Nuevo.

We stayed in this nice hotel last September. Whilst our stay was pleasant it did not live up to the rave reviews we had read on Trip Advisor. It is in good location for accessing the sights in Granada but it is still situated on what might be described as a back alley. We booked a standard room and it was quite nice, but perhaps not as good as the excellent photos on the web site. The "Hotel" does not have all the facilities which you would expect for the price and it would be better described as an upmarket B&B. However if you are looking for something quirky and do not want the usual commercial hotel experience, this might suit you.

Stayed at this property over Christmas recently. Paid nearly 150 Euros a night for a 'Superior' room. In comparison to other hotels in Spain and Europe, found that for this rate, the hotel was not a great value but just 'OK".

The positives:

A great staff - very helpful, always friendly, accommodating, and eager to help with questions.
The hotel location was excellent - right off Plaza Nueva even if a bit difficult to locate at first.
Quiet, being secluded from the din of town.
The look of the hotel is authentic 'Granadian' - Spanish-Moroccan, for a good sense to the area.
Rooms were finished with quality materials such as marble, old natural wood beams, tile, etc. There was a feel of quality to the surroundings.
Beds were very comfortable and large enough for my 6' 3" friend.


The Negatives:

WiFi was spotty at best, dropping off repeatedly. It was definitely inadequate for sizable downloads.
The 'Superior' room my friend and I had was crowded, had only one chair, and the chifforobe was too small for two people. The room's only windows opened not to the outside but rather to the lobby/entrance of the hotel, making privacy a real issue.
There is a control for the heating/Air Conditioning unit but only the front desk has control over its operation. I was never able to get the temperature regulated properly and the room always felt stuffy.

Other comments:

Buffet breakfast was offered at 12 E and I found it to be adequate but not great.
The hotel is fairly new (as is its sister property in Seville) and has yet to work out the kinks.

The hotel has accommodation for only two rooms with twin beds and it's difficult to see how they can reconcile the difference (except for rates) between a standard room and a superior one. There was a mix up upon arrival whereupon we were sent to a queen bed room (the staff handled the change beautifully). That room and the twin room appeared identical except for the bed.