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Palacio de Santa Ines – reviews, photos

3.0 of 5
Cuesta de Santa Ines 9, 18010 Granada, Spain
Hotel amenities
Palacio de Santa Ines
Palacio de Santa Ines
Palacio de Santa Ines
Palacio de Santa Ines
Palacio de Santa Ines
Palacio de Santa Ines
Ranked #106 of 139 hotels in Granada
3.0 of 5 stars 57 Reviews
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57 reviews from our community

    Trip type
Traveller rating
    6
    16
    15
    9
    11
Date Rating
Santa Fe, NM
Contributor
16 reviews 16 reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
“Great location,helpful staff but COLD!”
3 of 5 stars Reviewed 6 January 2012
1
person found this review helpful

Don't ever use Googlemaps directions to get to this place. Park in a 24 hour garage and take a taxi. We nearly got stuck -literally- trying to follow map directions. Loved the location. Staff got us reservations to a Flamenco show and the Alhambra. Beautiful frescos in the main lobby. Wear warm clothes or travel with extra blankets as the rooms were freezing and didn't warm up quickly. Beds are hard and they charge extra for breakfast. We fed four of us for what one breakfast cost in a small restaurant down the street.

Room Tip: Somebody else had trouble wifi in room 30 - it worked for us.
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  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virginia
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Hard beds, wifi in few rooms. COLD of duplex.”
3 of 5 stars Reviewed 11 November 2011 via mobile

If you get the two level duplex and it is a cold day, the small wall heater is not enough. You will be very cold.

Try getting a room closer to the lobby to test if the wifi reaches. Our room 30 did not.

Great location, 100 yards from main square, and in beginning of maze.

  • Stayed November 2011
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Zürich
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Noicy and basic”
2 of 5 stars Reviewed 6 November 2011

We had following experiences on the negative scale: the bed was very hard, the noice from night club was totally disturbing between 2-4 a'clock. The heating was not functioning in one room (it was around 5-8 C outdoors). One room had smell from draining system. TV had too short cable to work etc etc. Can not recommend, too pricy, breakfast was poor.

  • Stayed November 2011, travelled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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2 of 5 stars Reviewed 25 October 2011
2
people found this review helpful

the location is good to explore the Albaicin but parking is very difficult. The place is quite run down (sofas with ripped fabric), the matrasses are very hard and there was a torn tissue laying in the entrance hall on the floor for 24 hrs and nobody picked it up....the shower head was broken but immediately replaced. Nevertheless it could not be properly attached to the wall. The receptionist was very pushy to sell all sorts of services to us e.g. guided tours, flamenco etc.

  • Stayed October 2011, travelled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Denmark
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“What is beauty when it smells like sewage!”
1 of 5 stars Reviewed 20 October 2011
2
people found this review helpful

I do not see myself as a rude person, but having travelled the world and stayed in all sorts of hotels from 2 to 5 star, I can say, that never have I woken up with the feeling that I slept in a sewage tank! This hotel has all the beautifull and fantastic aspects others have described, however, it truely does smell like sewage! And what is beaty when you are close to vomitting from the smell of sewage. Or worse..... a mixture of toilet sewage and old waste from the nearest butcher. It was not just a little - it was so that when we woke very early in the morning we just ran out of the room and grabbed our things, and went to get a disount at the reception, who could say nothing but no, and then "yes, we do know we have that problem with the sewage". And now reading that people before us have had the same sewage smell in the hotel as we did, and the reception admitting that it was a problem, then and now, I do think it is a disaster that this hotel could be mentioned in any list of "hidden gems" etc. The only thing hidden is the smell of sewage! One thing was that you could hear your neighbour using the loo, that is allright in old, exotic hgotel, but to be able to smell it, almost taste it, well that can destroy your holliday. I felt very sorry for the relatively nice people working there. When we arrived at the next hotel and started unpacking my husbond said, "oh no, it smells here too" - untill we discovered that it was our luggage that still did smell so bad from only one night in that room. To pay money for staying this place, cheap or not - is burglary!

Room Tip: Don't go! They have a major problem with sewage.
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  • Stayed October 2011, travelled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about Palacio de Santa Ines

  • Palacio De Santa Ines Granada
  • Palacio De Santa Ines Hotel
Address: Cuesta de Santa Ines 9, 18010 Granada, Spain
Price range (per night):* INR4,649 - 8,682

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