Stayed here for 2 nights in April in room 9. The hotel was beautiful and in a great location. Room 9 was lovely, the only thing was that it was a little dark but it didn't really matter. Had a lovely bathroom with both a bath & a shower and the beds where very very comfy, was also nice & quiet. In a good location being near lots of restaurants & a fabulous viewing area for the Alhambra. There is also a bus stop right outside the hotel that does a regular circuit of the town & takes you up to the Alhambra if you don't want to walk, and it only cost 1 euro no matter how far you go.

This hotel was a disappointment. It had the potential to be good. Our room was large,characterful and well-furnished. The location was central, in a quiet, narrow lane about 100 metres from the main drag and the Alhambra bus stop.

>The shortcomings arose from sloppy housekeeping and maintenance, and low levels of staff training. During the earlier part of our holiday we had stayed at four separate paradors and one other boutique hotel -the Casa del Maestro in Seville. Each of these was sparkling clean, and absolutely beyond reproach in relation to fixtures and fittings. The Carmen de Santa Ines, in exactly the same upmarket price bracket, came nowhere close. Dusting and bathroom cleaning during our three day stay was minimal. The sink and bath were both cracked. The bath had no plug. Paint was peeling off the bathroom walls. Five lamp bulbs in our bedroom/bathroom were broken at the start of our stay and only two of these had been replaced by the end of it. We had the same two flights of stairs instead of the lift experience as one of your other correspondents. The staff were not unpleasant but they were amateurish and useless for the most part. 130 Euros per night demands a higher level of service than this.

> On a more general level, it would have been helpful to know that getting one's car within half a mile of the hotel was an impossibility. Having cruised around Granada on our arrival for an hour we phoned the hotel for guidance. They advised us to park in the Alhambra car park and take a cab. This would have been fine, except the daily fee at that particular car park is 40 Euros. What they should have said, and what should appear on their web site, is to park at ANY city centre car park EXCEPT the Alhambra (the usual rate elsewhere is 13 Euros per day and the cab fare to the hotel around 5 Euros from anywhere in the centre).

> There are serious management shortcomings at this hotel. It is not currently up to snuff. Pity.
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The Carmen de Santa Ines is tucked away in a quiet corner of the Albycin but is close to the Plaza Nueva, the Alhambra and the bars and restaurants of the Moorish quarter of Granada. It is peaceful and charming, and an effective recreation of an old merchant house with lots of period pieces, and surrounded by greenery and old stone buildings. Some might feel it is a little quirky, and the feeling of tranquillity comes with relatively little space and light within the hotel itself. It is for you if you like character and charm, not for you if you value size, modernity and unimaginative but efficient service. It is , after all, in an old quarter of Moorish Spain rather than a North American or Northern European city. We loved it.

We spent two nights here and really enjoyed our stay. The hotel is beautiful. It is in a fully restored arab house and attention has been paid to every detail. The hotel is located in the best possible location in Granada, the quaint Albaicin neighborhood. It is on a quiet, pedestrian only street a couple of blocks up from Plaza Nueva. While close to all the action, you have none of the street noise and city feeling. It is as if you are transported back in time. We stayed in room 7, a standard double. It was very expensive, 95 euros a night. However, all hotels in the Albaicin are at least this much; you pay for the great location and the atmosphere. Our room was small and a bit cramped, but we had excellent amenities. We did have a view of the Alhambra from our windows, which were small, but it was less than spectacular. If I were to stay here again, I would splurge for a suite with a balcony, as those are truly wonderful. I thought we recieved wonderful service (by Spain standards, which is generally impersonal and uninterested). The reception desk made multiple reservations for us and were helpful in advice on restaurants. We did not eat breakfast there, as it was expensive (10 euros) but instead walked to Plaza Nueva. The hotel is a little difficult to find the first time, it is best to take a cab and make sure you have a map handy. However, there are yellow signs with the hotel name pointing you in the right direction. And once you find it, you'll have no trouble making your way the couple of blocks to the Plaza. Since it is on a quiet, cobbled street not accessable by car, you will have to carry your luggage about a block and up some small stairs. You will also be responsible for carrying your luggage up the steep narrow stairs to your room. This is all part of the experience of staying in an old house in an old neighborhood, and I would never trade it for the curbside service and bellboys of chain hotels with no personality. If you are looking to be catered to, you should stay in one of these such hotels and if you want someone else to carry your bags for you, you better make sure it's at least a four star. But it will be in no way as memorable as this little place. While it is expensive for the room quality, the romantic and interesting atmosphere of the hotel and the narrow cobbled streets around it make this a well worth it splurge.