This hotel was ideally situated for our first visit to Granada. We would return. We stayed in the Palacio portion of the hotel and enjoyed the atmosphere. The staff was exceptional, very helpful and friendly.
While the rooms were clean, ours was awkwardly constructed, smallish and cramped. There were no drawers and the closet was small with too few hangars. The lighting was poor, very dark rooms, with no natural light.
Despite the last remarks we would stay there again, as the positives outweighed the negatives. It is a solid choice.
We ate dinner in their dining room on our first night in Granada and had exceptional food and service. Breakfasts were very good and a great value.

Wonderful hotel with great staff, good restaurant and unique rooms. Location was very convenient to transportation to all areas of the city. Easy walking distance to restaurants.

I spent two nights at this hotel in Nov 2011. The hotel is in an old converted convent and that gives it some lovely features like the courtyards. However, I felt that the decor in the room was too modern for the setting, but this is just a personal preference. The concierge service was excellent, the breakfasts we ordered were perfect and the bed was wonderfully comfortable. Only a couple of gripes, 1) Free wifi in room should be standard in a 5* hotel. 2) Would be helpful to have english speaking people available to talk to when ordering room service.
All in all this was a great hotel in a good location, but maybe a touch too modern for me.

Excellent location, attentive staff, fine restaurant, beautiful courtyard. Rooms well appointed, but weirdly all room lights are either on or off. This can be a problem if only one person wants to stay up and read or watch television, use the bathroom, etc. The staff knows about this, but apparently there is no plan to correct it. During our stay we had some significant needs for help due to personal mobility and orthopedic problems. The staff could not have been any more helpful. They were exceptional. There was a noise problem one night with loud revelers outside our window, and the staff did take steps to deal with it when asked.