My daughter is a student at the University of Granada. I booked this hotel because it was closest to where my daughter was living and it was in Frommer's 'Seville, Granada & the Best of Andalusia' book. I did experience the grace, charm and tranquility stated in the book. I was concerned that a language barrier may exist but the staff talked to us in English. At breakfast there was a wide variety of American and European buffet items to choose from. The room was very comfortable and the shower had better water pressure and hot water than a newer hotel I stayed at on the Costa del Sol. The location was great - everything we did was within walking distance. My stay at this hotel exceeded my expectations and I hope to return and stay there again.

We booked a deluxe suite and tickets to the Alhambra through this hotel, several moths before arrival. Federico from the front desk communicated with us in English. A week before our arrival, we were asked to confirm again, which we did, and also specified when we wanted to go to the Alhambra. This was taken care of perfectly. Our room was clean, and very quiet at night, The location was very good - a few blocks from the cathedral. When we read about the narrow streets and difficulty getting around, we opted to drop our rental car when we arrived, and used public transport instead. Good move! Another person at the front desk told us about using the mini-bus to get to the Alhambra, but advised to walk back "through many interesting neighbourhoods", which we did. Breakfast was good. The morning we left, we needed a taxi for an early morning flight, booked by another person at the front desk. Our driver arrived on time, in a very clean taxi, and was very pleasant. All in all, a lovely visit to this beautiful and friendly city.

Given what I'd read about this hotel I was really disappointed in the reality. Its location is excellent but the room and service we had were poor. The room was clean enough but very tired in terms of furniture and decor, and the shower was hopeless. Some of the reception staff were quite rude, and the hotel also tried to charge us twice. In fact, having finally accepted that we had paid and giving us an invoice to that effect, they have subsequently levied a charge to my card for a bar bill that we paid in cash at the time. I am now seeking reimbursement, but the whole thing has been a hassle I could do without, and marred the overall enjoyment of our holiday.

We only had a one night stay but found the hotel reception staff extremely helpful. We had booked a parking space and the receptionist went in the car with my husband to direct him to the garage and to negotiate the very tight turns actually in the garage itself.
The hotel is ideally situated for bars, shops and restaurants and quite close to the Cathedral.
The buffet breakfast the next day was good, a traditional mix of cereals, meats, cheeses and pastries but also scrambled eggs and bacon. There was plenty to eat and the staff concerned ensured that nothing ran out.
The rooms were clean and comfortable, we overlooked a side street and hence had the inevitable morning noises as the city came to life.
All in all I felt this was very good value for money.
The only drawback was that getting to the hotel was quite difficult due to the extensive roadworks being undertaken;as a result of building a new metro system I believe. Thank goodness for our GPS
Sheila. Lancashire.