The staff at this Hotel were the best I've ever encountered. I had a problem with a photo shop near the Alambra. The hotel staff phoned the company on my behalf and successfully negotiated on my behalf.

The room was lovely clean. Housekeeping was efficient every day came back to room looked like new.

Hotel is next to tapas street, bottom of Alambra hill and at the start of the shopping area.

Will definitely return.

We enjoyed stay at the Anacapri for two main reasons--the very helpful staff and the great location.

The person who was most helpful was named Stefanie (I hope I have remembered her name correctly). She went above and beyond the call of duty with all of our questions and requests. She helped us get our Alhambra tickets, instructed us about catching the bus, got us a taxi to the train station, recommended bars and restaurants, etc. She also tried very hard to help us purchase train tickets, but the RENFE website doesn't like American credit cards. Since she couldn't help us accomplish it, she left a note with her co-worker on the next shift to check in with us and help us try again later. She was this helpful with everyone! I heard her talking to several other guests, and offering information catered to each person/group. Other employees were very helpful too, so this hotel clearly has a very strong customer service ethic.

Our room was clean, although very small. The bed was a little hard, although it seems from some recent reviews, they replaced the mattresses right after our visit.

We didn't eat the buffet, as it seemed very small for the price. (We had just come from a hotel with an amazing buffet that was included in the hotel price.) Also, given the great location of the hotel, we had no problem finding a more affordable breakfast nearby.

The hotel is near lots of great tapas bars, and a short walk to the Albaicin (Moorish quarter), the river walk, and the cathedral. It was great to be able to walk out the front door of our hotel, and immediately be in the middle of lots of things we wanted to do. It really saved on time and on taxi/bus costs.

We loved this hotel in Granada. Very friendly and helpful staff who spoke good English and gave us all the information we needed. A wonderful breakfast buffet was included. Rooms were very good but with no view. Beds were comfortable and bathrooms large with great shower. Location was perfect for walking to every place you wanted to see in Granada. We stayed here 4 nights and would highly recommend this hotel

We stayed two wonderful nights at the Hotel Anacapri in November. The room was perfectedly clean and comfortable, the bathroom was great. The overall hotel was very very nice. Free WiFi in the lobby worked well and the lobby itself was a very nice place to sit and relax. The location in the city center could not be better. BUT, the people working at the hotel were the best feature of all. I had read mentions about "Kathy from Iowa" in various reviews and being from Iowa looked forward to chatting with her, but she was not on duty at all during our stay. Never fear, the woman who was there was the most helpful person I have ever seen at any hotel. She helped us with several questions, but I watched her tirelessly help everyone who came in, and all with a smile and friendly manner. I chatted with her and she said her goal was to give each guest "confidence" so that they would enjoy their stay in Granada. I thought that was a terrific goal. I regret not writing down her name for this review, but she is originally from Germany and spoke perfect English, Spanish, German and I think French too.