Stayed at this hotel a few years ago, thought it was ok then, just stayed again and must admit it could do with a good refurbishment.. The rooms and bathrooms are very dated, its more of a 3* than 4*. One big complaint for me was how hard the beds were, did'nt get a very good sleep as it was like sleeping on a plank. Walls are also very thin..
Breakfast was fine with a good choice of food.
The hotel is in a good position which is the reason we decided to stay there again, handy for shopping and all the sights.

We drove up from Malaga and chose this Joel as it had parking, albeit very tight parking! It was centrally located within easy reach of the attractions, shops and restaurants. Although we didn't eat in the hotel restaurant, the dining room looked good. One thing I would say about the hotel is that the walls are very, very thin and every sound can be heard from neighbouring rooms. Our room faced onto an alleyway which we thought would be fairly quiet but not when the bin wagon arrived at 04:00hrs! Despite this the hotel overall was clean and the staff were helpful when we asked questions. But due to the noise issue we will not be making a return trip.

The hotel is located near the city center and nearby El Corte Inglés, a fact that made my wife very happy…
We came by car and I was lucky to hire a relatively small car (VW Polo) since the entrance to the under ground parking (16 Euro per day) was fairly narrow, and driving and parking in it was a new experience for me.
This is a 4 stars hotel, not too expensive, but apparently you get what you pay for.
The hotel is a bit dated; the room is medium size, Andalusia style decorated and clean.
There is free Wi-Fi, but you have to go down to the reception for the password.
The staff in the reception was good and effective and most of them spoke English well.
Breakfast was very reach with a lot of selections.
There were though few down sides that made our stay a bit aggravating experience:
The air-conditioner was not chilling enough and the air in the room was stuffy, trying to open the window imported an unbearable city noise into the room.
The bed was too firm and the sleep quality was low.
The water pressure in the shower was low.
There was no kettle nor tea and coffee in the room.
In general the hotel is not so bad, but we expected more from this fairly high ranked hotel and it was a bit below our expectations.

We booked this hotel because it says there are car parking facilities but when we got there we were told there were none. We didn't feel comfortable leaving it on a random street as suggested and eventually found and paid for a 24hr car park. The traffic and one-way system in Granada is a nightmare, so I would have booked somewhere else if I'd have known we couldn't park.

However, for the price we paid we were happy with the hotel itself, the room was clean and nice, the staff were friendly and it was in a good location, just a short walk from the centre.