The hotel is in an excellent location - on a main pedestrian-only shopping street in Granada. The style and quality is what you'd expect from a Room Mate, so there are no surprises there.
Here's where there is a surprise. When we checked in, the receptionist handed us 2 breakfast coupons for our 2 nights' stay. We thought she gave us these coupons for free breakfast because our room wasn't ready for 5 hours, and we had to leave our valuables and luggage in the lobby.
When the breakfast staff asked for our room, we said we had the coupon, and she accepted it. We did this both mornings.
Then to our surprise, when we paid the bill, we were charged for breakfast both mornings!!!! An extra 25 euros on our bill when we thought that breakfast had been comped (isn't that what coupon means?!?!?). We said we the coupons, but the man checking us out said that the coupons mean nothing. That they are only a way to count the number rooms eating breakfast.
We think that calling these "breakfast coupons" is extremely deceiving. Why did we need to have them, if the breakfast staff already asked for our room number? She didn't need the coupon, did she?
We wouldn't have eaten breakfast there if we weren't given the coupons, which again we thought were for the inconvenience.
Point to everyone reading this: beware of the coupons!!! They are, in fact, not really coupons!!!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
17 January 2012
Dear Sir,
Thank you for taking the time in writing your review in Tripadvisor.
I believe there was a confusion with the check-in time. Check-in time is 2pm, as you can see in our website.However If the rooms are available before that time, we are always pleased to check our clients in. The hours previous check-in time can be inconvenient, but it is necessary for the preparations of the rooom for our next clients. We offer the possibility taking care of your luggage while you are waiting for your room.
Our reception staff is not authorized to offer complimentary breakfasts and they always inform all our guests about the price of the breakfast.
Our hotel is located in a pedestrian street, one of the main shopping street in Granada.
Kind regards,
Miriam Expósito
leo.direccion@room-matehotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC