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Room Mate Leo – reviews, photos

3.0 of 5
Calle Mesones 15, 18001 Granada, Spain
Hotel amenities
Room Mate Leo
Ranked #14 of 139 hotels in Granada
4.0 of 5 stars 356 Reviews
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356 reviews from our community

What travellers say about this hotel
  • Very nice(12)
  • Short walk(7)
  • Good value(6)
  • Friendly and helpful(6)
  • Reception staff(5)
  • Shopping streets(4)
  • Would DEFINITELY recommend(4)
  • Car park(4)
  • Roof terrace(4)
  • Free wifi(4)
Traveller rating
    153
    154
    32
    15
    2
Only show reviews for Family (25) | Couples (226) | Business (7)
Date Rating
London, United Kingdom
Contributor
20 reviews 20 reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
“Great location and excellent management”
4 of 5 stars Reviewed 23 December 2011

Our first night was an unlucky one. The room was large and stylish but unfortunately lacked heat on a chilly night. The very kind woman at the front desk did all that she could to correct the problem but to no avail. We were moved to a new room the next day and were not charged for the first night. The beds are very comfortable, the breakfast is generous and excellent, and the wifi is strong. I would definitely stay at the hotel on my next visit to Granada.

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask woodylimes about Room Mate Leo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Leo, Director General at Room Mate Leo, responded to this review
12 January 2012
Dear Sir,
Thank you for your review about your stay in our hotel. We really appreciate your comments because with this information we can improve every day.
We have worked the problem with the heating. Sorry for the inconveniences.
Kind regards,
Miriam Expósito
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Great Hotel”
4 of 5 stars Reviewed 10 December 2011

Located in a fun and busy shopping area of Granada. The staff was helpful, we liked our room. The Room Mate hotels have a great brand in Spain.

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Shellaby about Room Mate Leo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Williamsburg, Virginia
Senior Reviewer
9 reviews 9 reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
“mixed review”
3 of 5 stars Reviewed 28 November 2011

I wish I could give the whole-hearted endorsement that others have given but I can't.

We stayed at RM Leo in mid November for 3 nights. The front desk staff were very friendly and helpful. Helping me to understand what I needed to do to get my Alhambra tickets and providing suggestions for restaurants. Everyone at the front desk seemed to speak English and I was very pleased with them.

Our room, 306, faced the street and was pretty light, in spite of the very dark decor, and big. Unfortunately there was a horrible odor in the room. I thought it smelled like sewer gas. We tried opening the windows but it didn't make a difference. We thought maybe the room hadn't been used for a while so ran the taps, flushed the toilet and ran the shower. Then we left thinking that would solve the problem. We came back a few hours later and the smell had intensified to the point that it permeated the hallway too.

I went to the front desk and asked for another room. They were able to accomodate us in a much smaller interior room with no natural light which was pretty claustrophic. I didn't like it nearly as much but at least it didn't smell.

The next morning we found that when you took a shower even though the shower was sealed, there was about an inch or more of water all over the bathroom floor. Anything on the floor was completely soaked.

I will choose a different hotel should I be in granada again.

Good points:
high speed internet worked well
good breakfast until noon!
friendly and helpful staff
Wonderful 5th floor terrace with a view of the Alhambra

Bad points:
Clearly some plumbing issues in the building
dark decor

Room Tip: Ask for a window facing the outside.
See more room tips
  • Stayed November 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask MDtraveller2 about Room Mate Leo
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Hotel Leo, Manager at Room Mate Leo, responded to this review
5 December 2011
Dear Sir,

First of all, I would like to express my most sincere appreciation for choosing our Hotel Room Mate Leo during your stay in Granada.

As the Manager of this establishment, I get in touch with you to transmit our most sincere apologies for the incidents you encountered at the Hotel.

Although it is always our duty to offer our guests the best service, I regret you encountered the incidents mentioned in your review.

I would like to speak with you to solve the problem.

Kind regards,
Miriam Expósito
leo.direccion@room-matehotels.com
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Madrid, Spain
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Excellent location and superb staff”
4 of 5 stars Reviewed 27 November 2011

Room Mate Leo is in a perfect location for exploring Granada and the reception staff are super helpful when it comes to providing information about getting around or going for dinner. It's on a well lit street so it feels safe to walk back to during the night and is within a 20 minute (uphill) walk from The Alhambra. Our room was modern and fairly spacious with a good heating system. There's plenty of choice for breakfast and it lasts until midday!

Stayed November 2011, travelled with family
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Ask sian j about Room Mate Leo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRMLeo, Director General at Room Mate Leo, responded to this review
29 November 2011
Dear Sir,

First of all I would like to express our most sincere appreciation for taking the time in writing these kind words to us regarding your stay at Room Mate Leo. Indeed all efforts are made in a daily basis by all our staff in order to offer guests what they deserve, though it is with guests like you that the effort is proven. Thank you thank you!
We will definitely congratulate our employees since they have one more time gone that step further which is always so difficult to measure.

Please let us know when you decide to visit your friends at Room Mate Hotels in order to make sure we continue with the detailed attention that characterizes us.

All the best and have a splendid end of week,

Miriam Expósito
leo.direccion@room-matehotels.com
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Sonoma, California
Contributor
19 reviews 19 reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
“Good Stay”
5 of 5 stars Reviewed 16 November 2011

I stayed with my sister and parents for two nights in October. Both rooms were nicely decorated with comfortable furnishings and stylishly urban design. We loved the roof top terrance with it's expansive view of the surrounding city. There is also a complimentary laptop for guests use. The breakfast buffet was great and stays available until noon - that's a winner. The location was very convenient for exploring the city. Also, the front desk were very, very helpful. They provided maps and gave solid tips on places to go, etc. Overall, nothing negative to say and I'd return in a heartbeat.

  • Stayed October 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask WSISonoma_California about Room Mate Leo
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Additional Information about Room Mate Leo

  • Room Mate Leo Granada
  • Room Mate Leo Hotel Granada
Address: Calle Mesones 15, 18001 Granada, Spain
Price range (per night):* INR4,537 - 9,466

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