Several colleagues and I were booked into this hotel while attending a conference in Granada. I liked the hotel immediately. Comfortable rooms at good value, kettles with tea and coffee (quite rare in continental hotels, in my experience) and a couple of English language news channels on the TV. Then the volcanic ash flight disruption kicked in and we were all stranded, indefinitely and all with things we needed to get home to - children, family events, funeral.

The hotel was great. They let us extend our bookings in a fluid way - didn't mind when we cancelled some of the extra nights as our return trip got organised - didn't charge anything more than the usual room rate - let those of us without laptops (hotel has free Wi-Fi) use their own office computers in reception the middle of the night when the open access terminals were 'asleep'. They were kind and understanding and did their very best for a bunch of stressed-out Brits. Colleagues in other, sometimes grander, hotels moved to ours as the stay lengthened, and none of them regretted it!

We booked this hotel online and were rather disapointed in it.The location is outside of the city center - near the convention center and the science museum.We arrived on Easter Sunday and the Spa closed early,and the next day was closed all day - so no spa for us! The room ,a double,was a standard european sized room,and with the childs cot,became rather crowded,although the bathroom was modern and spacious.Hotel does have free wifi internet access if u have a laptop,and some desk tops with coin access in the lobby.all in all not the best choice for a family break in Granada.Parking was an extra 15 euro per day in the underground garage,and breakfast was also not included in our rate - an extra 12 euro per adult and half price for the children.The staff were warm and helpful and did their best to provide our needs.

If you participate to a conference at the conference center, this hotel is ideal, as quite close to the city center as well. The spa area is worth a visit (sometimes to reduced rates for hotel guests). The staff is friendly and helpful, especially at the reception. The rooms are rather small but overall ok.

I booked this hotel for my parents' anniversary and therefore had some special requests. The staff was very helpful, and took care of everything I asked them to. My parents loved the room and the location, and were very impressed by the customer service. Highly recommendable!