Where to start! Arrival was pleasant then as the week continued, 2 days of a leaky air conditioner, which came from the floor above us, the entire floor soaked and left a horrible smell all week when accessing the lift, seemed to be no attempt to eliminate this. No cups for tea, why provide a kettle? Very poor English spoken from all staff, seriously need to employ people who can understand what your complaints are about! Awful gym, machines broken and seriously why have a sauna in a gym adding to the heat when people are trying to work out! No air conditioning whatsoever in a gym in spain? Makes sense! Also the side door closed at 12pm, people are on holiday and don't want to walk miles to get to the front of the hotel which was quite a distance...and last but not least final day and not even a complementary room to shower after being at the beach all day, had to pay to use the gym shower which was an issue too!
Poor front reception staff, apart from one girl who my friend conversed with and reassured me she was very helpful.
Definitely NOT A 4 STAR HOTEL, MAYBE A TWO STAR.
VERY DISAPPOINTING
Northern Ireland tourists.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC