just returned from the fenix hotel entering reception dimly lit but clean check in desk miserable guy not a welcome or any conversation miserable so and so he was like that all week .bedroom clean, and a kettle, but no cups or spoons to make tea. small balcony overlooking someone's back yard. swimming pool very poor enclosed in with dirty windows nowhere to get refreshments if you did sit on the sun terrace, which had never been cleaned, nor had the rooftop terrace or the jacuzzi, there were 6 sunbeds up there which were filthy. the dining room was poor, the food was disgusting slopped on the trays and just left there, when complaints were made about the food being cold the plate was taken to a microwave and heated up. The breakfasts were vile a congealed mess swimming in water, the tables were never cleared of plates so if you had a starter, and went to find something to have for the main meal, you had to clear the plates yourself as the waiters never did until someone left the table. we stopped eating there after two days for fear of having upset tummmies, I am not a fussy eater and can normally find something to eat in any hotel, but this would have taken a miricale here. i would not advise anyone to waste their money booking this hotel as despite what the rating is this place cannot be rated more than 1 star and we were told it has just had a refurb?? I dread to think what it was like before. there is a four* hotel over the road, and i would have given it 5* it was a proper hotel and beautiful. Cervantes was the name of it so if you are looking for a nice one in that area book this.
- El Fenix Hotel
- El Fenix Torremolinos
