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Los Arcos Montemar – reviews, photos

3.0 of 5
Avda. Carlota Alessandri 192, 29620 Torremolinos, Spain
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Ranked #67 of 74 hotels in Torremolinos
2.0 of 5 stars 63 Reviews
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63 reviews from our community

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Date Rating
Birmingham, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
17 helpful votes 17 helpful votes
“Horrible hotel, but great location”
2 of 5 stars Reviewed 2 November 2011
14
people found this review helpful

This is a long review..but please read as it is a true and frank account of the hotel and area!!

My boyfriend on I went here Sept 2011 for my 25th birthday for four nights..
Firstly Torremollnos is a fab place for young people if you like dining out, clubs, bars etc..So that bit I would not change. However..
We got a taxi from the airport to the hotel..That was our 1st mistake, as the train station is right across the road from the airport, however as it was dark, we did not see it.. train fare is only like 3 euros one way, and only about a 15-20mins journey. Whereas we paid 20 euros in a taxi.
When we were in the taxi we saw great views, lovely houses, clean pavements, bright lights, fab town centre, nice looking hotels...Then..we came to Los Arcos.. and our faces dropped..I wanted to cry and my boyfriend was already complaining before we got our suitcases out the car.. The outside looks out-dated and just plain old dirty..the balconys were like 1metre long, so there was zero point of having them.. when we came to reception we honestly was waiting for about 15mins for a member of staff to check us in. in the end we had to search for him and when he came..no apology, no smile..nothing.. and it took him about 15mins to actually check us in. the only good thing about the hotel was the fact that it had a lift..
When we came to our floor, there was no lights, I had to use my phone light just so we could see the key hole.. The room, oh my word..1st thing that hit us was the nasty toilet smell..the carpet was washed out and stained. there was even the name 'Tom' burnt in the carpet.. the glass window to the balcony was broken. there wasn't even an old tv or radio in the room. the room was tiny.. the bathroom just stank, the shower was full of limescale.. lets just say the room was vile.. the next day we even had to go out and buy our own bathroom supplies. they don't even change the towels and they don't provide an iron.
we paid for half board..they only do breakfast and dinner..but having said that u wouldn't want to eat anything there anyway. i'm not a fussy eater, just give me something that will fill me up and i'm cool.. but the food there was vile. they don't even write little signs by the food to say what it is, especially when they have meat dishes, it would be nice to know exactly what ur eating, and alot of the dishes you couldn't even make out what it was. and when we asked the only 1 member of staff that was hanging around, he didn't even know what the dishes were. and when he asked the cook what the meat dish was, the cook didn't even know, he just said 'meat' and that was it. after that 1st night, we just ate out for all our meals. which was ok, as the food in the town was fantastic, however quite expensive.. spanish tapas food, was suprisingly expensive, considering the euros and pounds are basically the same amount these days.. just to give you a clue, in five days we spent about two hundred pounds on food and soft drinks alone. TIP- be careful when buying alcohol on a night out, as because you don't pay until you drink the drink, you get the bill and nearly have a heart attack.. in town i ordered a double jd and coke and it came to 11 euros, whereas when you go to Benalmadena (turn right out of the hotel and keep walking straight for about 20-30mins), you get like 2 double vodka and orange juice for about 5 euros. N.B. the Madena is a much more 'happening' place.. lots of bars and clubs for young people in 1 circle, cheap and cheerful. N.B.. there will be quite a few promo ppl, physically dragging you to their bar/club, but thats what they do, so don't be offended.
We would travel up there for breakfast as well, as there are lots of cheap and lovely english breakfasts around... that reminds me, one thing I did find strange was that not many staff in resturants and cafes speak English. I know we were in Spain, but when a place shouts out about what a good tourist destination they are, you would think at least there would be more English speakers around..and if you want an English written menu in most places you have to get it yourself in a dusty out cupboard.
The walk into the town centre was about 20-30mins. A nice pleasant walk in the warmth, however if you have walking problems u might want to get the bus, as after five days of walking 3hrs each day, even my knees were getting shattered. the beach is just a 5min walk away just across the road from the hotel..the beach is lovely and longso try and walk all the way down (it'll be a long walk tho)..TIP- if you want to chill on a sunbed, don't just go to the first man to see because the prices vary. however if you don't mind laying on the floor, just bring ur own towel, and its free.
If you come out the hotel and turn right, there is a nice big supermarket, where u can buy anything..beyonce perfumes was selling for 15 euros.
All in all I had a fab holiday.. but that was down to the area, and the many thing syou could do there. I would go back to Malaga, just definetly not at Los Arcos..not even if it was free to stay there..

Room Tip: Forget about a 'good' room, just spend a little bit extra and stay at a decent hotel
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  • Stayed September 2011, travelled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scotland
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“wish i had read reviews before booking”
2 of 5 stars Reviewed 2 October 2011

we arrived at 10pm just after the restuarant had closed, but were aloud in for our dinner. which was probably the worse i have ever had. dont know what the meat was ? but it was frozen. as was the chips and rice, and that was roughly all that was on offer.The staff were nice though.
The room was small . but the bed linen looked clean. the overall appearance of the room was dismal.
The pool area and bar area were desserted. probably due to the fact that there were no sunbeds or suitable chairs round the pool , and the bar was very poorly stocked.and not very welcoming.
We didnt eat there after the first night. and didnt spend anytime at the hotel. Would not go back to this hotel .

  • Stayed September 2011, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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3 helpful votes 3 helpful votes
“don't book here!!”
1 of 5 stars Reviewed 30 September 2011
3
people found this review helpful

The hotel itself is very dated, and run down. In the restuarant there is very little choice and the food isn't great, we mostly at the rolls and chips and stayed clear of evertthing else.The rooms are quite tiny, with very little run left after 2 beds are put in. It does come with a tv, but iwe could only get one spanish channel on it (the is one in the bar area, but in spanish as well). The bedrooms have a dingy, unclean , worn brown carpet (the first floor i think is tiled, though). We actually had ants crawling all over our room, over the carpet, table , unsuite and sometimes we found them on the bed. It was a nightmare, lying in bed and wondering if u where in bed with ants. My little nephew was with us (1 1/2 years) , and they had no previsions for children at all - no cot, high chair, kettle or fridge. The staff could not speak English, only one man at reception helped as he could a little bit-- the rest not at all. The only good bit was that it's near the beach and supermarket (which is 2 doors down) , the bus stop, and a taxi can be ordered at the desk. Oh , and the pool area has ants too, and only one sunlounger.

Room Tip: Get a tiled room on the first floor.
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  • Stayed September 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Gillian B about Los Arcos Montemar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stoke-on-Trent, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“disgusting”
1 of 5 stars Reviewed 16 September 2011
3
people found this review helpful

Me and my partner went here for 14 nights half Board, when we got there the staff did not speak English,when we got to our room the smell was vile musty and stale smoke, we asked for a different room and the one we got was not any better ie mould around the bath carpet was dirty and ripped and stained, the bath rooom was never cleaned while we were there , thats the good news. next the food we ate in the there once and it was awful there was no choice so we ate out. in general the staff were lovely but spoke no english, the pool is a joke small and just one sun lounger and a few plastic chairs and one table we had ants and lizards in the hotel all in all its a dump and should be closed and never re opened

Room Tip: try another hotel
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  • Stayed September 2011, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
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Ask martin h about Los Arcos Montemar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belfast, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“DONT GO THERE, WORST HOTEL EVER.........”
1 of 5 stars Reviewed 15 September 2011
3
people found this review helpful

I booked this holiday 4 myself, sister, friend and baby son. On arriving to the hotel the person at the desk didnt speak english. We had asked for 2 rooms together on the booking and was told that this wasnt possible, ended up on different floors. On getting 2 the room (204) The carpet was filthy, room was like a box, dated, bathroom small with mildew on the shower curtains and the roof. One of the lights had a missing light bulb and the other light was faulty....... The room was meant to be for me my sister in law and my young son (there was a double and a single pushed together with no room. The single bed was meant to be for a 15 month old baby....... There was also no kettle for his milk.... When I went to reception and asked for a travel cot and kettle, I was told they didnt have any and that the bed was for him........ I told them he would fall out with no sides and they just shrugged their shoulders.... I then had to go and purchase a travel cot....
When we were in the room for a few hours I realised that there was ANTS CREEPING EVERYWHERE, FURNITURE,BATHROOM AND EVEN THE BED.....CRINGE...... I went and reported this to reception and they sent someone to clean....... the ants never went away....... I complained several times but nothing seemed to matter........ I would just have to bear it..... GROSE...
The towels in your room were only changed once every 3 days... so dont go to the pool or shower 2 often..... If u ask for more they simply say that '' only changed every 3 days'' Is this the standard of a 3 star hotel??? I think not...... who rated this? or when...... 1940.
When we went to the restaurant I asked for a high chair for my baby GUESS WOT??? THEY DIDNT HAVE ONE EITHER!!!!!!! How bad could this holiday get........ BELIEVE IT OR NOT IT GOT WORSE...... The food is awful and the selection is poor...... u would get better at a tea party for 4 people...... the man in the restaurant was nasty..... my young son wanted to close the door in the dining room (he has a thing about doors) and the man kept opening it and getting snarly.... This went on for a while until he shouted OPEN MEANS OPEN AT MY 15 MONTH OLD SON....... He then went and placed a plant so my son couldnt close it..... thankfully he didnt try 2 eat it (as all babys do at that age)
The pool had one sun lounger for 52 rooms and 5 chairs.......... so if u want to sun yourself u will have to go to beach and pay 9 euro for theirs........
The tiles at the front of the hotel were people sit wasnt washed in the week we were there (sept 7th - 14th)
I then wanted to place a complaint, as the service and professionalism of the staff plus clean ness of hotel was deplorable.... When asking for this as reception the guy hadn't a clue what we were on about so we used google to translate (he was happy and had a cheerful manner before we went onto google.......) he literally fired the complaint book at us........
On my stay I got very friendly with other people who were staying there....... all of them didnt have a good word to say, and stated that they couldnt wait 2 get home...... In total that week 16 people filled in a complaint form...... I hope u get the jist of this hotel........... UNFRIENDLY, UNPROFESSIONAL, UNCLEAN, NOT CHILD FRIENDLY, THE LIST COULD GO ON....... STAY AWAY LOOK FOR ANOTHER HOTEL....... the only plus side is the location....... I've never stayed in a worce hotel..........

  • Stayed September 2011, travelled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
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Additional Information about Los Arcos Montemar

  • Los Arcos Montemar Torremolinos
Address: Avda. Carlota Alessandri 192, 29620 Torremolinos, Spain
Price range (per night):* INR2,464 - 5,825

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2.0 of 5 stars 63 reviews
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