We stayed here from the 3rd to 6th of February 2012, and went all inclusive in a standard apartment which had a living and dining area, kitchen and toilet downstairs, and bedroom and bathroom upstairs. Could not fault the room, spotless and felt l ike home from home.
Great location - we were a bit out of the way, but Marbella was a short and cheap bus ride away, Puerto Banus was ok to get to in a cab, beach was over the road, supermarket round the corner. Lovely resort, classic build.
BUT - the staff here have no sense of customer satisfaction. Everything we asked for was like hard work for them. We asked for a pizza one night, and the guy we asked didnt even know what toppings were on it! And this was not due to a language barrier, they just couldnt be bothered. Had to wait at the bar for ages sometimes just for a drink. When you asked for something, or asked them a question, they made us feel like we were morons! Considering how quiet it was, we thought they would have the time and capacity to be more courteous.
No room service on a Sunday - ??? Never seen anything like it. Even when we did have room service, non of the dishes we used were washed, no actual straightening up had occured.
Oh and the shower and bath arrangements?? What a joke. Cold water in our apartment, in the showers in the sauna. Heated pool was tepid and the jacuzi was lame.
Food was ok, not much choice but was to be expected due to going off season.
If the staff made more of an effort, this would have been a great trip.
- Vime Reserva De Marbella
- Vime Reserva Marbella
- Marbella Vime La Reserva De
