We weren't expecting luxury, and certainly this hotel is more comfortable than plush, but in many ways it provided more than wewere expecting. The facilities, the accommodation and the food were all good and better than other hotels of a similar price range. The fact it opened onto its own beach with free sunbeds was lovely, and there was always plenty of room and sunbeds around the pool. Comments others have made about the restaurant were a bit unfair. All buffet style restaurants get busy at peak times and there was always a good selection of dishes. I am vegetarian, and some of the dishes had meat in them which was annoying, but I always found enough to eat. The desserts were a bit disappointing, unless youn like milk/cream based foods. I missed the little cakes other hotels usually have, though the fresh fruit more than made up for it. We were generally very happy with the food.
The rooms were large enough with really large beds, and had good lighting for reading, which is not always the case. Our air conditioning was not working, but the overhead fan was fine for our september weather.Again, it was more comfortable than plush, but we had no complaints.
Our only gripe, and to be fair, it was something we had been told in advance, was the location. This hotel is not in Marbella. It is about 5 miles away, and sited off the main dual carriageway, so it is practically impossible to walk. We neeed to take the local bus everywhere, and this was a frustrating experience as they did not stop if already full. They were supposed to arrive every 20 minutes, but often took longer than this, so on several occasions, we had to wait for over an hour by the side of the road, with neither seating nor shade. I can't imaging how this would be tolerable in July/August.
Most people stayed in the hotel complex and for families, this was probably the ideal option. As a couple, we wanted to get out and about, and for this reason we would stay closer to the town centre if we were coming bcak.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
26 November 2010
Dear Guests,
I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide.
Concerning your comment on the situation is true, we are to 5-6 km from the center of Marbella, but one of the advantages which we have is the tranquility and the distance of the step of vehicles, since we are in the first line of beach.
Concerning your comment on the service of buses, in the zone exists a good service of buses and taxis constant and daily. I am very sorry that in the period that you visited the buses are very saturated of people, for the Tourists' quantity that they visit us.
We once again thank you and are looking forward welcoming you to any of our establishments.
Best Regards,
Manuel Abrante
Gerente Hotel Marbella Playa****
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC