My partner and I went to the Puerto Romano for a weekend winter special b&b in November and to my suprise he proposed on Marbella beech! The hotel itself is set out like a village of suites some of which have sea/beach view. On arrival the porter immediately took our cases and check in was very prompt friendly and helpful. We were then taken by golf buggy along with our cases to our jnr suite. Whilst on the buggy the porter explained to us all amenities, where the cash point was and the gym ect. Once in our suite he explained how the air conditioning/heating worked and how to use the safe and wifi. Our suite had a lovely patio area with a table and chairs and a view of the tropical gardens. The room was very spaciuos, clean and fresh. The bed was extra large, it could easily sleep 3 people and one if the most comfortable! In our suite we also had a sitting area, a payable mini bar and hairdryer.
I have been to other 5* hotels but all of the staff within the hotel Puerto Romano far exceeded any other service I have experienced within a hotel. The service was impeccable, nothing was too much trouble! Our room was cleaned and serviced twice daily!
On one of the days it was raining and there were numerous amounts of umbrellas to use at each entrance and also one in our suite. On one of the days I left our umbrella in the hotel reception so when leaving our suite I didn't have an umbrella, I walked out with a towel over my head and a maid had just arrived to clean our room she asked was there not an umbrella in our room. I explained that I'd left it and she insisted I take hers. To me it is the little things like that which makes a hotel stand out from the rest!
Nothing was too much trouble for any of the staff and you were treated exeprionally and made to feel like a very important person indeed!
There was no predudice or preference over any guest with a vue to wealth everyone was as important as the other.
Also there was no snoberry with guests or staff which I have experienced in other hotels.
The food was exeptional and arrived very prompt after ordering.
After mentioning our engagement we got a complimentary bottle of champagne and select chocolates in our room!
The hotel also offers a concierge service which is second to none to advise of where to eat and drink ect outside of the hotel.
I have read in previous reviews that the hotel is expensive and over priced. In my opinion you get what you pay for and if it's quality and luxury that you want and some where that you are waited on hand and foot and have waiters pouring your drinks from an iced wine canter wether it be an expensive bottle of champagne or a simple bottle of water then this is the place for you.
My partner and I would like to thank ALL of the staff for a lovely stay.
We would especially like to thank Jose Muñuz for his special attention. Would definitely recommend this hotel to anyone of our friends and family. Thank you.
- Also Known As:
- Puente Romano Hotel
- Puente Romano Marbella
- Puente Romano
- Official Description (provided by the hotel):
- Designed to recreate the character and charm of an Andalusian beach front village, Hotel Puente Romano opens its doors to Marbella's blue skies and the majestic Mediterranean Sea. The lush sub-tropical botanical exuberance that embraces the ancient Roman Bridge dating back to the 1st century, enraptures with its scents and colours, inviting to rest and relax. A soft sea breeze caresses each and every corner where the authentic Andalusian flavour is carefully recreated in a unique resort; where, thanks to a multiple offer of dining and leisure, you will have an entirely luxurious experience, at the very heart of the Costa del Sol. ... more less
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