I stay in the Estepona area frequently and I decided to treat myself to a stay at the Selenza because of the Spa. I read the previous reviews and didn't allow my self to be put off by them - I should have listened more carefully to other travellers. It was one of the worst hotels stays I've had in a long time (and I travel every week on either business or leisure, so I stay in a lot of hotels). I have never written a hotel review but this hotel was so bad that I felt I needed to for the sake of other travellers.
Bad points:
1. Staff were very unfriendly
2. The deal I got was the accommodation for 2 nights including breakfast and a daily use of the sea water spa circuit. When I checked in they would only give me one voucher for the Spa circuit - luckily I had printed my conditions of booking and was able to prove that I was entitled to 2 vouchers.
3. The Spa circuit was quite nice, but not all stations were open and in future I would stay at another hotel and just pay the Euro 30 to use the sea water circuit if I wanted to.
4. When I arrived in my room the corridor outside the room was in darkness
5. The room was unbearably hot, so I turned on the airco. After 30 minutes the room was still hot, so I want to reception to complain. They told me to wait another 30 minutes, which I did. I complained again, they then sent a technician to check the airco - he measured the temperature coming from the vent, said it was 17degrees which was correct. I complained again to reception and they just fobbed me off saying that was correct so there was nothing they could do. They eventually gave me a spare key card to leave the airco on when I left the room - by this time it was too late to go in the Spa, so I wasn't even able to relax !
6. I went into the gym 20 minutes before it closed and was constantly hassled about the fact they wanted to close up
7. My room wasn't overly clean - the decorative pillows on the bed and the bedcover were stained
8. There were no toiletries in the room on the first day
9. I had a meal in the restaurant - it was terrible value and generally not to nice, for example canned tuna was a large part of one starter I paid Euro 17.50 for.
10. My laptop would not pick up the wired or wireless connection in the hotel, this wasn't the hotels fault, I suspect it was an incompatible service provider
11. There are two internet PCs for free use, which seems good, but one wasn't connecting and the other was full of spyware. Also the fact they were free meant you had to wait ages for the kids to stop playing games on them to get a turn
12. When I checked in I wasn't given any guidance as to where teh facilities are or what times they were open
13. The hotel is in an area which is not too nice (abandoned cars outside)
14. IF you have a car you have to use their garage because there is no where else to park
15. Not too easy to find
16. Breakfast was poor - there wasn't a good selection - I normally stay in the H10 Estepona and the selection is excellent at breakfast - lots of fresh fruit and veg and freshly cooked omlettes, etc
I could keep going, but for the sake of anyone reading this I will stop there.
In my opinion there are better hotels in the same area for the same price or less.
- Selenza Estepona Thalasso Hotel
