Upon arrival we had to carry our bags, once in the reception, staff was very rude and unprofessional. We were told that the hotel was empty and we were the only customers in there (weird!!!!). In our way to the suite, we were welcome by cockroaches in the corridor over the carpet (disgusting!!!). 15 minutes waiting for our luggage. At that stage, I wanted to move to another hotel but stayed there for my family.
I was told by the staff at the reception that the hotel was a disaster with no GM, no management at all and with serious financial issues. Employees did not get their salaries for the last four months!!!!! and the owners did not care about it. At that moment the owner passed through the lobby and started to scream at a pour gardener. (So embarrassing for all of us in there). She( the owner) made me feel so bad. How can a person be so unprofessional and arrogant with the staff?????
We were refused service in the swimming pool with no reason and again, the owners were there complaining to the staff in very bad manners.
Our suites were nothing special and sea views were just palm and garden views. Food was ok in the restaurant but nothing great for that price!!!!
I asked reception to call the manager or person in charge and they informed me that this person does not speak other language but Spanish, so It would be better for me to leave a formal written complaint. I insisted to talk to this person and I got a funky, unprofessional and strange person called “Sr. Flores” who introduced himself as GM and could not communicate with us due to the lack of languages (Come on!!!! I speak english, French, german and a bit of Spanish….even with it, it was imposible….he called someone else to translate!!!!!).
I HARDLY DO NOT RECOMMEND THIS HOTEL TO A PERSON/FAMILY WHO IS LOOKING FOR PEACE AND RELAX!!!!!
- Las Dunas Beach Hotel
- Las Dunas Beach Estepona
- Los Dunas
