We were attending a flamenco concert at 10pm that evening and with living 150kms away we decided to reserve a room. The main criteria of our choice was access to a swimming pool. Even in September the temperatures can reach 37dgs C & so we were imaging the coolness of the water, their brochure showed a large pool, plenty of loungers and a poolside bar with lots of tables & chairs for dining. The location of this hotel is excellent, 10mins out of the city, higher up so wonderful views of the city with a slight breeze. The approach along a sweeping driveway through the gardens is beautiful. Checking is was cold, impersonal, totally lacking a welcome. We were given instructions to our room. Fabulous large room, wonderfully appointed as was the bathroom with excellent toiletries. Our beds were so comfortable, linen was of excellent quality and the whole place spotlessly clean. We asked a chambermaid for extra pillows and she returned almost immediately with a huge smile and the pillows and informed us that if we needed anything else nothing was too much bother, just ask.
We returned to the reception to enquire whether we could get snacks out by the pool at 3pm. No, snacks were only available in the bar next to reception. Gathering towels and books we walked out to the swimming pool. Shock, horror! It was nothing more than a cement pond with green algae water, floating with litter surrounded by broken loungers and no sign of a poolside bar in operation. I returned again to the impersonal receptionist and enquired, in Spanish, why I was not informed at the time of the reservation that the pool was closed. I received no positive response / apology just pointed to a note on the garden entrance door saying that that due to technical difficulties the pool was out of action.
Snacks in the bar, 2 sandwiches and a bottle of wine for 28 euros was a little strong but of good quality. It was a shame I had to ask reception 3 times for someone to come and take our order. Another worrying thing was one of our key cards would not open our bedroom door so I asked at reception for them to re-programme the info. A new receptionist with a great smile took the card , asked for the room number & re-programmed it. She did not ask for ID of any kind. I could have given any room number & robbed the place of its belongings.
Breakfast was disappointing, coffee cheap, stewed & disgusting and no hot food on offer. The waitress was asked twice to fill up the juice jugs and fresh cut fruit bowl but appeared to more interested in relaying used tables. Again, on check out the receptionist was totally non plussed, as soon as payment was verified she carried on with a phone call. A little 'we hope you enjoyed your stay etc.' or 'goodbye, thank you for using our hotel' would have worked wonders.
The staff were a let down apart from the chambermaids.
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