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Excelsior Hotel Luebeck – reviews, photos

3.0 of 5
Hansestrasse 3, 23558 Lubeck, Schleswig-Holstein, Germany
Hotel amenities
Excelsior Hotel Luebeck
Ranked #7 of 56 hotels in Lubeck
4.5 of 5 stars 77 Reviews
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77 reviews from our community

    Trip type
Traveller rating
    34
    37
    4
    1
    1
Date Rating
Stockholm, Sweden
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Awful! Abysmal service. Avoid this place!”
1 of 5 stars Reviewed 30 December 2011

In many years of travel we've never experienced anything like this place!
We checked in late in the evening, and paid for room and garage. When we had unloaded our luggage and tried to park our car, someone else had taken our garage spot.

Hotel staff unresponsive to complaint that we'd PAID for in-house garage, and offered garage across town in public garage instead. We refused, and demanded charge-back on Amex card.

This was refused on the grounds that "they didn't know how to do that"! We found another hotel, but we now have to contact Amex to make fraud complaint. Not a nice experience.

  • Stayed December 2011, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Service
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York, United Kingdom
Contributor
13 reviews 13 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“not just very good - it is excellent”
5 of 5 stars Reviewed 9 December 2011

This hotel is well placed and immaculately clean. The breakfast was lovely, as was the room. The staff were wonderful, cheerful and friendly from the moment we arrived to the moment we left. When a member of our party was taken ill on our last day they couldn't have been more helpful. We would have no problem booking this hotel again.

  • Stayed December 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Singapore, Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Clean and basic hotel”
4 of 5 stars Reviewed 16 November 2011

Located in close proximity to the main train station - perfect for us as we were only staying for 1 night before going off to Berlin. A pleasant 5mins walk to the old town. I suggest to take the alternative bridge instead main bridge to beautiful view of the oldtown skyline (right side frpm the tourist office). Reception was friendly, helpful and fluent in English - very important for non-German speaking tourists like ourselves. Breakfast was the standard fare of bread, ham and cheese.

The room itself was basic, reasonable size, very clean toilet and had English speaking channels (BBC,CNN and CNBC)! After 1 week of German only channels - this was a treat!

  • Stayed November 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Gothenburg, Sweden
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Good location”
3 of 5 stars Reviewed 2 September 2011
1
person found this review helpful

Stayed at this hotel with my husband and friends, It is situated very close to the railway station, although you don't get disturb of that at all. The great thing about this hotel is that you can walk to the center of Lübeck in 5 minutes. If you arrive in the afternoon, as we did, you can take a walk in the city in the afternoon and then go back to the hotel for a rest before gooing out for dinner in the evening. The breakfast was also very nice. A lot of everything, even bacon and scrumbled eggs. The hotel has a carparking outside the hotel (for free) but you have to arrive early. They also have a garage under the hotel for a smaller charge. The city of Lübeck is very genuin, with old houses and the canals. We found the city and the hotel worth going back too.

  • Stayed August 2011, travelled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Finland
Contributor
13 reviews 13 reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
“Always nice to come back!”
5 of 5 stars Reviewed 2 September 2011

I use to stay at this hotel a week every year, and I have never been disapointed!

Room Tip: Close to the railwaystation and to the Old Town
See more room tips
  • Stayed May 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Anders49 about Excelsior Hotel Luebeck
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Additional Information about Excelsior Hotel Luebeck

  • Excelsior Hotel lübeck
Address: Hansestrasse 3, 23558 Lubeck, Schleswig-Holstein, Germany
Price range (per night):* INR5,406 - 9,530

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