This hotel is a complete fraud. I have booked rooms in this hotel 2 months in advance, and when I got there I got placed in some room in the attic! The room was not even tall enough to stand up, and I had to go through some storage space in order to get to my room. When I saw which room I got, I went to the reception desk to complain, but some sleaze bag, so called general manager Mr Ibrahim Khalil told me I got what I payed for. I told him: "I got the good price because I booked in advance, and I would never book this room if only I knew where you would place me! Rewarded three star hotel shouldn't even have rooms of this kind"...
Let me just give you a short explanation: This hotel is rewarded by a certain quality award you can see it on the website...and that was one of the reasons I booked it...Also, the breakfast room looked great, and the pictures on it's rooms were neat...There was no attic room in the pictures...nor it was written that there is some cheap attic room which you could book...all the rooms had equal prices...
Anyway,
this was the worst experience I have ever had!
Do not book this hotel, not even if it you had to sleep outside!

I reserved 3 rooms at this hotel through Hotels.com one month prior to our business trip. I called the day of our arrival to tell them that we would be checking in the day after due to cancelled flights and the person I spoke with told me that they didn't have our reservations. His tone was very short and rude. He reluctantly took my confirmation numbers which Hotels.com had issued and probably didn't bother to check his system. He insisted that the reservations were never made and that Hotels.com never booked the rooms on our behalf. The hotel was booked solid and we ended up at the Westin Leipzig Hotel which is a far better hotel. It turns out this hotel is known for not "receiving" reservations.

We booked two rooms with my colleague more than a month in advance. A few weeks later they send us message that we canceled our reservation. When we try to contact the management to solve this problem, some scum named Ibrahim Khalila answer that there is no more room and we shouldn't cancel our reservation. At the same time you still can make reservation through their site but for twice more expensive. So seems like a clear fraud.

We like this hotel very much nice place with nice price
Tony