Although this is a most prestigious address and has an excellent dining room, in some of the bedrooms, in our case a junior suite, the air conditioning was both noisy and not effective cooling the room. Worse however was a problem , financial in nature, while staying at this fine hotel where we had 3 rooms ,when we realized that the Dresden based travel agent who booked the hotel for us mistakenly booked without our authority 2 of the rooms for our 5 children for one night that they were no longer going to be in Dresden. The management would give us a refund us for either of the unused rooms and would not even refund the charges for the 5 breakfasts that they did not eat ( because they weren't there ). We were good clients while staying in the hotel, spending handsomely for suppers for the 7 of us on two occasions. Since the hotel was not fully booked, they did not turn away any business because of the mistaken booking. We would have expected better treatment from this prestigious hotel.
