I will admit we had high standards coming into this hotel. We'd had excellent experiences at the two previous hotels on our trip, and this one had the best reviews of any place we'd researched. Unfortunately, we were disappointed.
First, the location. The hotel is on the outskirts of Dresden, served only by bus, not the city's main tram system. It is about a 20 minute walk to the nearest tram station. I was never completely sure what the bus schedule was supposed to be, but in three days of walking to and from the tram station along the bus line, we never actually saw it, so it is apparently infrequent. Also, while the area immediately around the hotel seems to be undergoing rejuvenation and is pleasant enough, that 20 minute walk to the tram takes you through a pretty run-down neighborhood. Due to these factors, I think this would be a better choice for people traveling by car than those relying on public transit.
Second, the room. We stayed in the Katzenhaus, which is actually a separate building down the street. (The whole setup is in a residential area, and individual houses or parts of houses are rented as rooms, rather than having a contiguous 'hotel' building). This building at least had been extensively renovated. While you could see some evidence of the original elements, it was primarily a modern building, which was a bit disappointing to us. On the other hand, everything was clean and in good/new condition, and the room itself was quite large, with an upstairs bed/bath/lounge, and downstairs dinnette and tv. I could never get the tv or some of the lights to work, though I'm not sure whether that was them being broken or just user-error on my part. Also, for as physically thick as the walls were, we could hear the other guests in the building surprisingly well. This building was within a small fenced courtyard area with a small lawn and terraces which seemed as though it could be a convenient semi-private outdoor space if you were traveling with children. The room also had a kitchenette with a sink, hotplate, and pots pans which we did not use, but again, could be convenient if you intended to eat in the room.
Finally, service. This was the part that was really underwhelming. Nobody was outright rude, but overall it seemed curt and surly and less welcoming or tolerant of our lack of German skills than the other hotels we visited. (Communication was not actually a problem, as they spoke enough English to get by, they just seemed somewhat less pleased to try than the staff at other hotels). Also, as a bit of a disappointment, 'breakfast included' apparently means 'one day's breakfast included per stay, you must pay for additional days'. We did not find this out until we settled the bill. While the breakfast was fine, and in line with other German breakfasts we'd had, with bread, cheese, yogurt, cereal fruit and cold cuts, it was significantly overpriced for what it was (I think they charged 10 Euro a person, though I'm not 100% sure on that). Also, it was served buffet style, and when they run out of something, that's it. This isn't really surprising or unacceptable for such a small outfit, but given the price they charge, it's rather off-putting.
So, all in all, it was average, which was disappointing after we had set such high expectations. I think it might be a good choice for a family traveling with children by car and wanting to do some cooking in the room, as it was spacious with good in-room amenities, and the car would avoid the long walk and sketchy surrounding neighborhood. For a couple like us relying on public transit and hotel breakfasts for a romantic few days of sightseeing it was a poor choice.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
13 June 2011
Here we will response to the statements:
1st, in fact, our hotel standard is high
2nd, to come to the tramsystem, you only need about 7 minutes
3rd, the bus stop is in front of the hotel (about 1minute away)
4th, the most guests who arrive by car, doesn`t need their car in the time they stay by us
5th, some of our lamps will started by a some named "touch system" - the system wasn´t defect- also the TV- If you are not able to start such things, the service were able to help you
6th, the breakfast is only 8€- and not 10€
7th, our parking place is only about 30meters away- and of the same area like the hotel
8th, in fact, we ware very very tollerant
You`re welcome
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC