A unique combination of old persons' luxurious retirement apartments, and superior 3* hotel accommodation, which worked surprisingly well. Our accommodation had spacious bedroom and living room with dining area, plus bathroom and kitchen with facilities for tea/coffee making and cooking simple meals. There was also a well stocked mini-bar fridge, access to washing/drying facilities, and a library with free computer/internet access. Outside was an attractive garden/courtyard. The staff were very helpful and attentive, spoke good English and other languages. All was spotlessly clean and well maintained, beds and furnishings very comfortable. Breakfast buffet was excellent, and the tea room and restaurant, mainly used by permanent residents, was open during the day and served well prepared food at reasonable prices. There was also a varied programme of activities/entertainments for permanent residence to which we were invited, but we were far too busy exploring the delights of Germany's oldest city to sample any of them.
Location is excellent. Just a leisurely stroll to the pedestrianised area and along a choice of shopping streets (with restaurants) to the Porta Nigra and city centre attractions. You wouldn't know you were on the "Sugar Mountain", it's a level walk to town and, in the opposite direction to the river bank promenade.
We liked:
Spacious accommodation, range of provision
Easy pedestrian access to town and river bank
Quiet, relaxed amosphere
We disliked:
Nothing really, but perhaps not really suitable for families with young children.

We stayed here 1 night and found it excellent value for €99. The room was actually an apartment with a kitchen, large bedroom, lounge with a balcony.

The lady on the front desk was very helpful and we felt right at home - it's a pity we couldn't stay longer and we will be staying here again if we ever return to Trier.

The residence is primarily an old persons' home but that was fine by us and the elderly people liked to talk to our baby daughter - I probably wouldn't come here with noisy teenagers though.

There is also a laundrette as part of the complex and a load cost €3 to wash and dry which is very cheap by European standards. They also have free internet in the library or you can have it in your room for €5 via an unwieldy plug-in broadband modem.

The place was spotlessly clean. It is a 20 minute walk from the train station and 10 minutes from the middle of town (which you pass through on the way to the station).

All in all this place was tops for us.

My wife, son [4] and I stayed here for 2 days in December 2008 for a visit to the Christmas market.
Apartments were first class and the staff were very friendly. Great position only minutes from the centre of Trier.
Travellers with children will appreciate having a proper apartment with a bit space as it is so much better than a normal hotel room.
For a quiet relaxing base to explore Trier it is hard to beat.
This is the second time we have visited Trier and our first stay at the Am Zuckerberg.
If we ever visit again we will be staying at the Residenz Am Zuckerberg.

This hotel is unusual in that it is also a residence for the elderly or at least part of it is set aside for long term elderly residents.

I stayed here with some friends and we found it to be well run with a good reception and English spoken (Thank you). The rooms were spotless and well equiped and above all else the beds were very good and the hotel was quiet so we slept well.

The reception is tucked away in a small courtyard with no parking inside. So park on the road and nip inside to register and then drive around to the underground carpark. The rooms are large and really small flats with kitchens, lounges in addition to a large wet room shower toilet and good size bedroom.

The hotel has free internet connection via PC in the library, lifts in all areas and an excellent breakfast.

Trier itself is a good place to visit and we recommend the open top bus ride to view the city as you can get off and get back on again as your ticket is valid all day. Avoid the boat trip that takes you upstream as this is pretty dull, but the trip downstream may be better (not tested).

I can recommend this hotel for Trier.