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Arcadia Hotel Trier – reviews, photos

4.0 of 5
Metzer Allee 6, 54295 Trier, Rhineland-Palatinate, Germany (Formerly Golden Tulip Trier)
Hotel amenities
Arcadia Hotel Trier
Ranked #35 of 49 hotels in Trier
3.5 of 5 stars 30 Reviews
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30 reviews from our community

    Trip type
Traveller rating
    3
    14
    9
    4
    0
Date Rating
brussels
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Very poor service”
2 of 5 stars Reviewed 22 November 2011

The service of this hotel is very poor.

I was there the night of November 21. The rooms are very small with a basic bathroom. Some of the electricity sockets did not work. TV was old. Beds are uncomfortable, at least for those of us who are not German.

But all that would have not prompted me to write a review. What really shocked me was the service of the hotel. I arrived at the hotel at 21.45 after a long journey by train. There was a waitress serving some food and I asked her whether I could also order some dinner. She told me that it was impossible because the kitchen was closed. When I pointed to the waitress and the receptionist that the menu of the room service indicated that the hotel served until 22.30 (it was only 21.55) and asked if they could at least prepare a sandwich, they simply said that they had already closed the kitchen.

Amazingly, this hotel is supposed to host the speakers and students of the ERA institute.

  • Stayed November 2011, travelled on business
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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taiwan
Senior Contributor
28 reviews 28 reviews
Reviews in 15 cities Reviews in 15 cities
2 helpful votes 2 helpful votes
“ok..could be better”
3 of 5 stars Reviewed 14 October 2011

It's small but enough for 2 ppl
tv is very old and the controller is not working very well
the carpet is not very clean i could see some spots
i stayed in a standard room with 2 small beds
it's a very normal room...(the shampoo is not good)
the bar of the hotel is not that bad
i tried the sweet grape wine there
it's good and cheap~
but i am not sure if i want to stay there again

  • Stayed October 2011, travelled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Travelling Essex man
Senior Contributor
37 reviews 37 reviews
Reviews in 29 cities Reviews in 29 cities
9 helpful votes 9 helpful votes
“Good hotel, easy walking distance to the old city”
4 of 5 stars Reviewed 7 October 2011

Stayed for a weekend in October. The hotel is a short walk from the old city centre but very close to the ampitheatre. It's in a complex with a conference centre and modern so if you're looking for old world quaintness, this isn't for you! The staff were excellent, efficient, and helpful. The rooms are large and clean. The breakfast buffet is very good. Free parking for motorbikes in their underground parking too!

  • Stayed October 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Syracuse, NY
Contributor
15 reviews 15 reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
“Clean, nice, and modern.”
3 of 5 stars Reviewed 27 August 2011

This was our starting point for our Mosel cycle tour, and we were happy with the rooms and -with one exception - with the staff. After an all-night flight from the US and a three-hour train trip, we arrived very tired at the hotel around 11 AM, only to be told we could not check in until 3:00 PM. They held our baggage and were very nice about suggesting sightseeing tips, but when we came back from lunch around 2:30 we were still not able to check in. We sat in the lobby with a cold drink, and at 2:59 (hey, a minute early!) were told our rooms were at last "ready." Other than that odd quirk, the hotel is modern, fairly conveniently located, and clean, and breakfast was fine. Don't expect quaint German charm, but rather an efficient business atmosphere.

  • Stayed August 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Sofia, Bulgaria
1 review
1 helpful vote 1 helpful vote
“I am disappointed.”
3 of 5 stars Reviewed 13 July 2011
1
person found this review helpful

The location of the hotel is good if you participate in a seminar organized by ERA.
The service and the food is OK. However,
1. there is no air conditioning in the rooms. If you stay during the summer, it will be hot.
2. the rooms facing the road are noisy.
3. one of my T-shorts DISAPPEARED from the hotel room. No proper explanation was given to me.
4. wifi is additionally paid (12 Euro per day).

  • Stayed July 2011, travelled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Arcadia Hotel Trier

  • Golden Tulip Trier
  • Trier Golden Tulip
Address: Metzer Allee 6, 54295 Trier, Rhineland-Palatinate, Germany (Formerly Golden Tulip Trier)
Price range (per night):* INR4,291 - 8,137

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