We stayed here as part of a coach trip to the Xmas Markets. This hotel is run by the third generation of the family who are visibly working to keep you happy. It is in the middle of a residential area so very quiet, just the next door neighbour who hangs out of his window watching the coaches bringing the visitors. There are fantastic views over the Rhine if you stay in the main part. There are also separate blocks to stay in. There are no lifts but they will help lug your cases up the many flights of stairs. It is very clean and very German. At the front entrance a red telephone greets you and the large gardens are somewhere plesant to pass a few moments. This hotel is 10mins drive from Koblenz and about 1 hr form Cologne depending on the traffic which can be a real problem. There are 2 restaurants one downstairs and the top restaurant where we ate and it was very hot, so dress coolly and the bar is downstairs… so be careful when carrying drinks. Service was slow but there is nothing else to do, they speak a little English and you can make yourself understood if there any problems. The meal was 3 courses, soup no bread at anytime, meat course and dessert. They cater for veggies. Breakfast is cold meats, breads, yoghurts but no fruit. So you have to bring in your own. Tea and coffee is taken from the bar and is not included in the meal. There is a bar area, but it is amongst the dining tables! The room we stayed in was lovely, clean with soap and shampoo but no hair dryer. Furniture and décor is from Ikea. Defiantly a place to stay at. A 5mins walk downhill will bring you to the local shops, a supermarket and a cash dispenser which is open at night in a secure bank.