Stayed here whilst on a Travelsphere coach trip to Cologne Xmas markets. Good points - very clean, nice rooms with modern decor. Food - dinner freshly cooked and hot, good quality. However the hotel seemed very short staffed e.g. only one person serving over 50 people at dinner time; took a long time to get served at the bar and drinks fairly expensive. Breakfast self-service and no staff around to assist. Towels in the room were not changed over our 3-night stay. Also - no internet facility and rooms not very soundproof - could hear other guests at night! Overall good value but could be improved with a little attention to customer service and more staff to attend to guests needs.

Having read previous reports we were a little anxious of what to expect, suprise,suprise!!! was nothing like the reviews we had read. The hotel staff were very helpful and friendly, the food was an unusual mix but very tasty especially the soup. We found the rooms very comfortable, clean and most of all, warm (the radiators were easily adjusted to suit the rquirements) . Although we were advised that the hotel was only a short walk from the city centre, in the snow it was not worth the risk so we had a taxi (6 pers = 18eu each way!), a bit much for a 3 mile trip!. Having said all that the hotel was much better than expected and would certainly look forward to a return trip.

I stayed at this hotel as a teacher with a school party, but it is so much better than anything I have stayed in before when with a school. This is a proper hotel not a youth hostel. Rooms are en suite and are very clean and tidy. I was stopping in the annexe that was brilliant as it meant I could keep an eye out for my group. I would have no hesitation in returning here if I was traveling as an independent person.

This was a perfect change to staying at a chain hotel. It is a 3* hotel however we were impressed with the hospitality from the family who owned it and the restaurant. The food was incredible. Everything was cooked to perfection. It would be a great place to go in the spring/summer with an outdoor pool and garden. Only suitable for those travelling by car really. It's out of the city but easy to get to and from, only 8 mins by car to the German Corner for eg. I'd recommend in to anyone!