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Sheraton Essen Hotel – reviews, photos

5.0 of 5
Huyssenallee 55, 45128 Essen, North Rhine-Westphalia, Germany
Hotel amenities
Sheraton Essen Hotel
Ranked #7 of 68 hotels in Essen
4.0 of 5 stars 117 Reviews
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117 reviews from our community

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Traveller rating
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Date Rating
Stroud, Glos, UK
Senior Reviewer
10 reviews 10 reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“nice hotel, friendly staff, decor a little dated”
4 of 5 stars Reviewed 20 September 2011

This is a nice hotel and convenient for the centre of Essen, the train station and also Ruttenschied Strasse (15 min walk) where there is a huge choice of restaurants and boutique-type shops. Its is next to the Philharmonie and almost next to the Opernhaus. There is an underground station outside the front of the hotel and a small (but pleasant) park at the back.
The hotel is quiet, well run with very attentive, helpful staff. The restaurant and room service are reasonably priced with a reasonable choice. The bar has a good atmosphere.

The only downside is that not all rooms have tea and coffee, and some of the decor is dated although in good condition and well maintained. It does feel like it is 10 years out of date. The hotel tends to be warmer than myself and many of my British colleagues would like but the windows do open.

I have spotted the German national football team statying here on a few occasions.

The beds have feather quilts (or at least the rooms I have slept in do) which were so nice that I had to change to a feather quilt myself!

Room Tip: Ask for one with tea and coffee facilities. The rooms overlooking the park are quieter but noise is...
See more room tips
  • Stayed September 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask UKTinkerbell about Sheraton Essen Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katrin Kitel, Personal Assistant to General Manager at Sheraton Essen Hotel, responded to this review
9 November 2011
Dear UKTinkerbell,

Thank you for booking our hotel and posting your review.
Many thanks for pointing out positive aspects of your stay at our hotel and appreciation of our well trained associates that hosted you during your stay.

Generally, all of our rooms throughout all categories are equipped with “Tassimo” coffee- and tea machines. Accidently the coffee machine was removed without further notice.

Please accept our sincerest apologizes for the inconvenience caused.

In case you have to experience this lack of service please feel free to contact our Guest Service Center directly to provide you with such service.

We look forward to welcome you soon at the Sheraton Essen Hotel.

Best regards,

Katrin Kitel
Personal Assistant to General Manager
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London, United Kingdom
Top Contributor
54 reviews 54 reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
“always nice to visit sheraton essen”
4 of 5 stars Reviewed 12 September 2011

I came again to Essen in Germany and got a very good rate 99 Euro.
I was very happy had a very nice large and clean room.
The breakfast was fantastic . Will go there again when I will be there

  • Stayed September 2011, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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Ask henryschoice about Sheraton Essen Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katrin Kitel, Personal Assistant to General Manager in charge of Marketing & PR at Sheraton Essen Hotel, responded to this review
14 September 2011
Dear henryschoice,

Thank you very for your positive comment on your previous stay at the Sheraton Essen Hotel. We are glad you enjoyed it and hope you to see you again once your travel plans bring you back to Essen.

As for the next stay please let us know what we could do even better to make it up and you rate us a 5. We very much look forward to welcoming you back soon.

Best regards from Essen and always a safe journey!
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Maarssen, The Netherlands
Senior Contributor
32 reviews 32 reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
“nice hotel, near the opera and the museum”
4 of 5 stars Reviewed 13 June 2011

Nice hotel, pleasant stay in comfortable room. pleasant and well trained and helpful staff.

  • Stayed December 2010, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Countluna about Sheraton Essen Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katrin Kitel, Personal Assistant to General Manager in charge of Marketing & PR at Sheraton Essen Hotel, responded to this review
15 June 2011
Dear Countluna,

many thanks for your lovely comment about your stay at our hotel. Our staff is very pleased to hear that you enjoyed your stay with us and would like to welcome you back at the Sheraton Essen Hotel.

Best regards

Katrin Kitel
Personal Assistant to General Manager
in charge of Marketing & PR
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europe
Senior Contributor
30 reviews 30 reviews
Reviews in 20 cities Reviews in 20 cities
21 helpful votes 21 helpful votes
“Good Hotel but could be even better”
4 of 5 stars Reviewed 31 May 2011

Stayed here for business a few times. Nice hotel with good staff. Particularly the lady who runs the bar is very helpful. Very good food in the restaurant. The rooms are nice and large but a bit tired. Didn't like the pink shiny shower curtains. There were not many toiletries in the bathroom and I had to asked twice to get some. The quality of the shower gel is dubious. Very strong unpleasant smell. The 'joke' in the room was a fancy coffe and teamaker which looked like a small space station. None of us could make this machine work and when I explained to reception that this doesn't work I was told I needed to ask for somebody to come up and run it for me. Not really something I wanted to do at 6:30 in the morning when I just want a nice cup of coffee in my room. Unfortunatly they do not provide free internet other than in the lobby area. The bistro and the restaurant are great offering very nice food. However it is on the expensive side. Aks the maitre 'd if you fancy going somewhere else for dinner. He recommended an Italian place called Oase Due which was fantastic.

  • Stayed April 2011, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 5 more reviews by trixitrixi for Essen
Ask trixitrixi about Sheraton Essen Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katrin Kitel, Personal Assistant to General Manager in charge of Marketing & PR at Sheraton Essen Hotel, responded to this review
20 June 2011
Dear trixitrixi,

Thank you for taking the time and honest review of your stay. Your feedback is very helpful as it shows where we need to improve our services and things you liked about us.

We understand you had an issue with the smell of our Sheraton shower gel. Unfortunately, we cannot change the type of amenities in-room and had so far no complaints. However, it is certainly difficult to meet everybody’s expectations.

I like to assure that I realize your comment regarding the decoration of the hotel room and we will definitely keep this in mind for future changes.

It would be great to welcoming you back soon.
Please let us know at any time if there is anything we may assist you with.

Best regards


Katrin Kitel
Personal Assistant to General Manager
in charge of Marketing & PR
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Swindon, United Kingdom
Senior Contributor
27 reviews 27 reviews
Reviews in 21 cities Reviews in 21 cities
8 helpful votes 8 helpful votes
“My no. 1 choice hotel when staying in Essen for business.”
4 of 5 stars Reviewed 13 February 2011

Lovely hotel - comfortable, clean, spacious and quiet rooms.

Staff are friendly and helpful.

Breakfast is nice and has a good selection of food, mostly continental (which you would expect being in Germany).

Great location for RWE offices and not far from the train station. Short walk into centre of Essen (shops, restaurants etc.) and very close to a nice park.

This is my no. 1 choice hotel when staying in Essen for business.

  • Stayed December 2010, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask PookieBear2011 about Sheraton Essen Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katrin Kitel, Administrative Assistant at Sheraton Essen Hotel, responded to this review
16 February 2011
Dear MrsMorris2011,
We are very proud to hear from you that the Sheraton Essen Hotel is your no. 1 choice hotel when staying in Essen.

Thanks for your kind words regarding our staff, service, cleanliness and our breakfast. We work very hard at maintaining the highest standards so that each and every guest experiences an exceptional stay.

We look forward to being your host in the near future.

Best regards

Katrin Kitel
Administrative Assistant
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Additional Information about Sheraton Essen Hotel

  • Sheraton Essen
  • Essen Sheraton
Address: Huyssenallee 55, 45128 Essen, North Rhine-Westphalia, Germany
Price range (per night):* INR7,003 - 31,792

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