I have stayed at the Terminus hotel many times before through the bookings made by my employer in Germany, and although the hotel was physically below average I had no major problems because the friendly approach of the workers compenstaed for all. However the last and probably the last time I was there the lady at the reception serviced me as if I had killed her brother (and she did this while I was paying her 600 sth Euros) and I will always cherish her crappy attitude.
Having booked for four nights I was in fever and had to fly back home two days in advance and she made me pay for the two nights that I did not stay and derived pleasure from treating me as negative as possible. I believe she was the owner of the Hotel as I have seen her many times before in the mornings at the reception.
I wished that she would be considerate enough to realize that I stayed at their hotel at least two weeks per year and take that into consideration when I was checking out as opposed to being rigid.
- Terminus Hotel düsseldorf
