I had just returned from a 2 night stay at Four point. I had booked
the hotel before I actually read reviews on Tripadvizor. Figured since
it's 4 star Starwood hotel it should be good. And price was really good. After
reading reviews I got scared. I don't mind budget hotels as long as
they are clean. I emailed the hotel stating that I have read really
negative reviews and would appreciate it if they would make sure that
my room is very clean and smells good, clean bathrooms and linens and
that it's quiet. I got an email promising me clean quiet room.
As I checked in I was told that I was upgraded in to
a comfort room on the top floor. As I was walking to my room, I
already did not like what I saw. Filthy carpet and dirty beat up walls in the hallway
gave me the creeps. In the room carpet was even more dirty then in the
hallway. I was afraid to step on it. However the rest was acceptable.
Room was quite large, bedding was clean and bathroom was spotless.
Huge private balcony outside and even bathrobe and slippers.
Large bed was made out of 2 single beds which were not connected
together. When by accident at night I rolled in to the middle between beds, they
just rolled apart and I almost ended up on the floor. So I had to
secure myself with pillows on both sides to create boundaries which was
super uncomfortable. Sitting area, consisting of a sofa and an
armchair were very dirty as well.
I know they tried to comply with my request by making sure there is a
clean bedding and clean bathroom but I was really hoping for better
service and much cleaner carpets. Thank god I did not have to spend
any more time at the hotel. I did not have breakfast, cause not only
it's extremely overpriced, but if rooms and hallways as so filthy, how
filthy is the kitchen or preparation facilities? I would be afraid to
eat there.