Staff were fantastic. We were in Dusseldorf for Eurovision and they were helpful, informative and kind. The room was good. Clean, tidy, good beds and quilts, TV, all the amenities that you would associate with a 4 star hotel. The views are non-existent so don't open your window expecting anything great! The location is okay. A 10 minute stride to the main station. A 15 to 20 minute stroll to the old town. If you can get a good rate then go for it. We paid over the odds as there was little availability in the city. I would stay here again as we felt the accommodation was safe, clean and friendly.

I stayed in the Four Points last week, as some family is visiting from Asia.
I wanted to show them Düsseldorf and Köln, which are two wonderful towns to visit.
When we arrived the frontoffice staff was very kind and friendly. She pointed out that due to the marathon, part of the inner city would be closed for traffic, so i should park my car on the other side of the main street close to the hotel.
The room was very nice, we were upgraded to the Executive floor, and had a huge room with separate sitting- and bedroom. Drinks in the minibar were for free (water, coke and juice) and the wifi internet was for free as well. The room even had a nice, and pretty large balcony with chairs!
Location is pretty good, walking distance to shops, with the Königsallee about 10-15 minutes walk.
The staff is really incredibly friendly, our key did not work properly, so the frontoffice lady went up with us right away to open the door.
We will absolutely come back.

Stayed at the Four Points on a business trip to Dusseldorf on the recommendation of a work colleague.
His description of the hotel is that is basic but is in a great location and that about sums up the hotel, apart from the fact that I found the staff to be great.
One thing that did surprise me was that they advertise a 'free mini bar' in your room. I'm not sure whether or not it really matters but to me a 'bar' suggests that there may be a beer or two waiting in there .... there wasn't, just a few soft drinks.
There are lots of restaurants in the area so there is plenty of choices of dining options which is really needed as the hotel itself does not have a restaurant and hence no room service either. It does however, have a breakfast room (managed by lovely staff) and a small bar situated next to (and run by the nice people that were on duty at) the hotel's reception desk.
Another downer is that there is no Gym. You have the opportunity to use the facilities of a local gymnasium situated about a block away at a discounted but still expensive rate.
Would I stay there again? Not sure, it's not that bad but there is a lot better.

I had just returned from a 2 night stay at Four point. I had booked
the hotel before I actually read reviews on Tripadvizor. Figured since
it's 4 star Starwood hotel it should be good. And price was really good. After
reading reviews I got scared. I don't mind budget hotels as long as
they are clean. I emailed the hotel stating that I have read really
negative reviews and would appreciate it if they would make sure that
my room is very clean and smells good, clean bathrooms and linens and
that it's quiet. I got an email promising me clean quiet room.
As I checked in I was told that I was upgraded in to
a comfort room on the top floor. As I was walking to my room, I
already did not like what I saw. Filthy carpet and dirty beat up walls in the hallway
gave me the creeps. In the room carpet was even more dirty then in the
hallway. I was afraid to step on it. However the rest was acceptable.
Room was quite large, bedding was clean and bathroom was spotless.
Huge private balcony outside and even bathrobe and slippers.
Large bed was made out of 2 single beds which were not connected
together. When by accident at night I rolled in to the middle between beds, they
just rolled apart and I almost ended up on the floor. So I had to
secure myself with pillows on both sides to create boundaries which was
super uncomfortable. Sitting area, consisting of a sofa and an
armchair were very dirty as well.
I know they tried to comply with my request by making sure there is a
clean bedding and clean bathroom but I was really hoping for better
service and much cleaner carpets. Thank god I did not have to spend
any more time at the hotel. I did not have breakfast, cause not only
it's extremely overpriced, but if rooms and hallways as so filthy, how
filthy is the kitchen or preparation facilities? I would be afraid to
eat there.