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Sheraton Dusseldorf Airport Hotel – reviews, photos

4.5 of 5
Im Flughafen Dusseldorf, 40474 Dusseldorf, North Rhine-Westphalia, Germany
Hotel amenities
Sheraton Dusseldorf Airport Hotel
Ranked #37 of 237 hotels in Dusseldorf
4.0 of 5 stars 248 Reviews
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248 reviews from our community

    Trip type
Traveller rating
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    113
    47
    11
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Date Rating
Houston, Texas
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“Convenient and servicable”
4 of 5 stars Reviewed 13 February 2012
1
person found this review helpful

I have stayed at the Sheraton Dusseldorf Airport twice previously, each time for a single night in preparation for an early flight to London. The rooms are comfortable and clean. The staff I dealt with were pleasant and knowledgeable; the workout equipment was in good order and the gym offered a little bit of plane spotting. It certainly isn't a cheap place to stay, as you're very much paying for the convenience of a 2 minute walk to the terminal, but it certainly will meet your needs if that's what you're after.

  • Stayed March 2011, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask SeaRaptor about Sheraton Dusseldorf Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julisch, Manager at Sheraton Dusseldorf Airport Hotel, responded to this review
27 February 2012
Dear SeaRaptor,

thank you very much for your positiv valuation on tripadvisor.de and we are happy for having a guest from Texas already twice in our hotel!
In general, the pricing policy in hotels depends on several factors, such as availability, location, prices of competitors, etc. What is almost priceless, however, are competent, friendly employees who make your stay unforgettable and this is what we actually did, because you could obviously remember your stay even if it is 1 year ago!
I am very glad that you feel comfortable and we could meet your needs!

We would be happy to welcome you again, next time you have to take an early flight to London!

Kind regards,

Bernhard L.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chisinau
Senior Contributor
23 reviews 23 reviews
Reviews in 14 cities Reviews in 14 cities
25 helpful votes 25 helpful votes
“4 star hotel without heating !”
2 of 5 stars Reviewed 7 February 2012
1
person found this review helpful

Rooms were very small and the heating was not working.Room was really very cold.We could not sleep normally.Definetly it is not worth the money paid.Furnitires look old also.Right at the terminal.Location is very good for an airport hotel.

  • Stayed February 2012, travelled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask cojusna about Sheraton Dusseldorf Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julisch, Manager at Sheraton Dusseldorf Airport Hotel, responded to this review
1 March 2012
Dear cojusna,

for me it is very sad to read that you did not keep your stay in our house in good memory and I want to apologize for the inconveniences you had to encounter.
In early February we had such low temperatures in Germany this year (-10°C), which happens very rarely in our region, therefore, I do not want to deny that for us as a single-storey hotel with almost all windows, it was quite a challange to heat all the rooms up to 26°C room temperature. Housekeeping and Engeneering department did their very best and made ​​all necessary arrangements to make sure that all heaters work properly. I am really extremely sorry that your room was apparently not sufficiently heated. Did you actually inform our employees at the Front Desk about your inconveniences? The team is always ready, without exception, to resolve problems and to find proper solutions for our guests. For example we do have small heaters you can additionally use in your room or they always give you the opportunity to move into another room, if there is one available.

Dear cojusna, I can totally understand your anger and I honestly do apologize! I would be very happy, if we could convince you in the future of our good service and high quality!

Kind regards,

Bernhard L.
General Manager
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London, United Kingdom
Contributor
13 reviews 13 reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
“Convenient and comfortable but charmless hotel”
3 of 5 stars Reviewed 6 February 2012
1
person found this review helpful

As an airport hotel this is convenient. You can walk across easily to the airport. There is also a train station within the airport - so all in all this is good for travellers. You do not hear airport noise which is impressive.
The rooms are a bit small - the bathroom was really small...but the bed was comfortable. Bit shocked when I looked out the window, partially dressed to find myself staring right across at the men in the gym cycling away. Privacy not great!
The service was friendly and efficient. Staff were attentive.
Didnt eat at the hotel - couldnt work out where breakfast was being served! So I ate somewhere else.
The internet is expensive - I really do not know why these chains insist on charging for this - it should be a basic service to offer these days. Sheraton if you are reading this please think through this issue of wi-fi internet charges. A lot of the budget hotels are now offering it free - so why can't you?

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask yes61 about Sheraton Dusseldorf Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangalore, India
Senior Contributor
37 reviews 37 reviews
Reviews in 23 cities Reviews in 23 cities
30 helpful votes 30 helpful votes
“Average hotel, excellent location for catching odd time flights”
3 of 5 stars Reviewed 26 January 2012

Hotel is very conveniently located across the airport. One can also walk across to catch a taxi without waiting/ordering for one and the underground to the city is also available.
Staff were pleasent and service professional - e.g. asked for an ironing board which was delivered promptly. check-in checkout process were also done smoothly.

Breakfast on both days was really good while the lunch buffet available at the restaurant was basic/disappointing. Service was always nice and a plus for the hotel

Surprisingly, for a business hotel, some basics not there e.g. Wanted to catch up on my emails and voila realised after some time that there were no power points next to the table. The hotel staff also could not find one there.
There was only one next to the entrance door which I had also used for the ironing board, but not exactly convenient for working on a laptop.

Hotel is really convenient in case catching flights at odd times (like in my case), otherwise on a price- value comparison, alternatives do exist in Dusseldorf city.

  • Stayed January 2012, travelled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Venkatesht about Sheraton Dusseldorf Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alkmaar, The Netherlands
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Good for airport hotel”
3 of 5 stars Reviewed 25 January 2012

Let me start to say that the location of this hotel is brilliant if you have to catch an early flight however the rooms and especially the bathrooms are small. Bathroom is so small that the bathtub looks more like an extended shower. But for an airport hotel you can not complain. Restaurant had good food, nice service and reasonable prices.

  • Stayed May 2011, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask ThomasSchoenmaker about Sheraton Dusseldorf Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Sheraton Dusseldorf Airport Hotel

  • Sheraton düsseldorf
  • Sheraton Dusseldorf
  • düsseldorf Sheraton
Address: Im Flughafen Dusseldorf, 40474 Dusseldorf, North Rhine-Westphalia, Germany
Price range (per night):* INR6,833 - 33,438

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Sheraton Dusseldorf Airport Hotel
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