We booked a Suite Mandarin: Poor cleaning. DVD player did not work. No deluxe spa products on room (as promised in hotel prospect!)
Spa Treatments: OK, but offered "Luxurious fingerfood" to be found next morning at breakfast buffet, too. So not special at all.
Single massage treatments were OK, but again, not super special.
Room service: Very poor, ignoring all better service rules (opening expensive wine bottle hidden)
Champagner breakfast in room: Super poor, don`t book it!! Better and nicely decorated selection at b`fast buffet downstairs, we have not been asked for tea or coffee selection, just been served filtered coffee. Super poor.
Garage fees: No mention upon arrival, but big invoice for check-out (admitting the difference online at hrs.com and their own leaflet).
Although they offered room upgrade compensation...never again!!! Spent 1400Euros - not worth it!!
- Savoy Hotel Cologne
