I am very disappointed with the poor customer service I received at the Domspatz Hotel and I cannot recommend this hotel to anyone. The staff was very rude, unfriendly, and arrogant, and they even forced us to check out earlier than the posted check-out time that had been advertised on their website -- and they didn't even care that we were inconvenienced! I have traveled all over the world and have stayed in some excellent hotels, and this is the absolute worst that I have ever been treated. When you're traveling and tired, you expect to be greeted by a friendly hotel staff, not a rude and snobish staff like this! While I recommend visiting this charming city, I do not recommend this hotel. Fortunately, there are many other wonderful hotels with competent and friendly staff in the surrounding area within an easy 1-2 minute walk.
- Eazires Hotel Cologne
