Stayed at the Mercure Hotel Severinshof over NYE for 3 nights.
The positives: Its very clean, and conveniently located for all that Cologne has to offer. The Rose wine sold at the bar is also very nice. The rooms are of a fair size.
The negatives: The standard rooms have no tea or coffee making facilities. And if you ask room service for a coffee, they will not bring it to the room, you have to go down and get it. The breakfast is appallingly overpriced and is a total rip off. We had booked a room excluding breakfast. On New Years Day after a good night out we thought lets enjoy a relaxed breakfast at the hotel. On entering the breakfast room, we were pounced on. Not to seat us or ask us if we wanted a tea or coffee, but to ask if we had already paid for breakfast. We said no, and were happy to pay. She explained it was €17. I thought that was expensive, but was tired, and thought if it was for two people then maybe it might not be so bad. More fool me. We placed ourselves at an empty table. We waited for someone to prepare the table, but it became clear no one was going to. So we got up and started helping ourselves at the buffet. As we sat down, still at a table with no knives, forks, mats, or even the offer of a tea or coffee, the waitress pounced on us with a form for us to sign for the breakfast. It was €17 per person, costing us €34 in total for breakfast that morning. The breakfast was average, nothing special, but edible, with non-existent service. I think that €34 for breakfast is an absolute rip off, and is to date the most expensive breakfast I have ever had in my life. When I complained, both at the time, and on check-out, they did not seem bothered in the slightest. They just wanted me to sign on the dotted line. In addition, the bathroom in the room we stayed in was very tired and in need of some TLC. But to be fair it was clean. Oh, and there is no free WI-FI as advertised.
Overall, I'm not sure if this hotel is claiming to be 4 star, but to me it felt more like an average to poor 3 star hotel. A shame, as it has much going for it in terms of location and room size. If the hotel wants to charge high prices then you need to feel like you are getting some form of high quality product or service in return. Unfortunately, with this hotel you just feel like you are being taken for a ride. In summary, only book if you get a good discount and avoid the breakfast unless it is included in the room rate or you get a special offer. There are plenty of other places to eat in Cologne that offer much better value.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC