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Cologne City Hotel – reviews, photos

3.0 of 5
Frankfurter Str. 61, 51065 Cologne, North Rhine-Westphalia, Germany
Hotel amenities
Cologne City Hotel
Ranked #204 of 280 hotels in Cologne
3.0 of 5 stars 22 Reviews
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22 reviews from our community

    Trip type
Traveller rating
    5
    3
    4
    4
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Date Rating
QC
1 review
3 helpful votes 3 helpful votes
“Do not stay here!!”
1 of 5 stars Reviewed 7 September 2007
3
people found this review helpful

I stayed in this hotel five years ago (2002) and actually had a pleasant time there--the sheets were white and fluffy, the beds just perfect, the breakfast good enough...BUT not anymore!! --the quality of the hotel and the service of the staff deteriorated so much!!!

While planning my second trip to Cologne, Germany this time, I figured we could stay in the same hotel. I rechecked the reviews they have here and found satisfactory ratings. So I was confident to book the same hotel.

Unfortunately, when we got there, the place was stinky and just plain horrible. While I can tolerate the cigarette smoke, the reception area stunk of cigarette fumes you couldnt have breathe properly. The rooms were badly lit. The bedsheets have holes. The carpets were dirty. The TVs did not have remote control. The curtains were also dirty.

Service of the manager and receptionist were also terrible. The germans we met at the trip were all nice and helpful except the this hotel manager and this female receptionist.

While hotels normally bill you at the end of your stay, this hotel charged us as we checked in--they didnt even get our consent!

Not only that, when I got back home, I found my credit card bill with a duplicate charge from them posted a month before we arrived at their hotel!! (they had to take credit card details for the guarantee of the reservations!)

  • Disliked — the whole hotel experience! I dread every moment I had to stay there
  • Stayed August 2007, travelled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
madrid
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Easter holidays”
4 of 5 stars Reviewed 16 April 2007
2
people found this review helpful

Hi! Some friends decided to go to this hotel at Easter time to see the city and others from Germany.

The hotel is small, very clean, perhaps a bit old fashioned but the rooms were good enogh for the price. We reserved by the hotel website as it seemed safer and the room was about 45 € night which I think it is very cheap.

Breakfast was very good, many things to choose and the timetable was right. However due to the fact we left on holidays we could not take the breakfast because we had to go before the breakfast time.

One of the girls at the reception was Spanish and she told us all the places to go and trips to visit. She recommended pubs to go out and others lnot to go like chocolate museum which she told was not worthy.

I recommended if you want to sleep and go out, not a luxury hotel but enough for us.

  • Stayed April 2007
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check-in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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A TripAdvisor Member
London
1 review
8 helpful votes 8 helpful votes
“Awful Hotel”
1 of 5 stars Reviewed 10 July 2006
8
people found this review helpful

Myself and my husband were due to stay at this hotel, but upon arrival with confirmation in hand was rudely told that they had no record of our confirmation and would not honour it. Thus being left on the street, as you can imagine at a busy time like this, it was near impossible to get another room. The hotel was seedy and disgusting and people were complaining about their rooms while we were there. i would not book a room here. also be cautious when booking through opodo as they have not returned any of my emails..

Stayed June 2005
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“Don't rely on WorldRes”
1 of 5 stars Reviewed 13 May 2006
9
people found this review helpful

I recently made a booking through WorldRes for Hotel Fürstenberger Hof in Cologne (during the World Cup). When I contacted the hotel to enquire about parking, I received a rude reply telling me that they had no record of the reservation, would not honour it, and did not care about WorldRes (as they put it). Now WorldRes says all they are prepared to do is cancel the reservation. They are not willing to pursue the matter on my behalf with the hotel or find me another hotel at the same cost (even though I gave up other accommodation in reliance upon their confirmation). Based on this experience, others should be warned that a booking through WorldRes is no guarantee of accommodation, and that the company does not stand behind its reservations. I suppose I should be grateful that I found this out ahead of time, rather than on the day of the booking.

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Finland
Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
39 helpful votes 39 helpful votes
“Nice breakfast”
3 of 5 stars Reviewed 8 April 2006
3
people found this review helpful

Buffet breakfast was excellent. There is a small bar in the lobby. Easy conncetion to downtown. Elevator.

  • Stayed November 2005
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Cologne City Hotel

Frankfurter Str. 61, 51065 Cologne, North Rhine-Westphalia, Germany
Price range (per night):* INR2,744 - 6,833

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