I stayed here on business last week. The hotel decor is lovely - as are the rooms, but unfortunately our stay was a comedy of errors.
It started when our booking was made for 1 room instead of 5, so two colleagues had to stay in a different hotel - we were told the receptionist had gone home sick which caused the mistake (!?). Of the three of us left, two had to change rooms - one due to faulty lights and the other due to a faulty door lock.
When they ran out of beer, messed up the bill for dinner and I was charged two significantly different rates for two nights stay in the same room, it became clear that this wasn't the five star hotel it pretends to be.
Don't get me wrong, the hotel looks nice, the staff are friendly, but it was so badly organised and the attention to is detail non-existent.....
A very frustrating place to stay!
- Galerie Design Bonn
